FAQs • Edmond, OK • CivicEngage

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Arcadia Lake

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1. Why does it cost to enter Arcadia Lake?: All monies collected are applied to the operation and maintenance of the lake facilities. It is our commitment, to continue to provide a quality recreational area.

2. Do you have to wear a life jacket?: Any person younger than 13 must wear a life jacket when they are in the water, including while they are on the boat. View all of the Lake Rules.

3. Does Arcadia Lake rent life jackets?: Although we don’t rent life jackets, we do sell them for our customers' convenience. Child, youth, and adult sizes are available.

4. Are trotlines allowed?: Trotlines, jug lines, throw lines, limb lines, and yo-yo's are not allowed.

5. How big is the lake?: Arcadia Lake has a surface of 1820 acres and is bordered by 26 miles of shoreline.

6. What type of fish are in the lake?: Catfish, Blue Gill, Bass, Crappie, and Striped Hybrids. Other species have thrived as well.

7. How many campsites are there?: There are 145 total campsites, including ten full hookups, 72 regular electric, and 63 primitive. Each campsite includes a picnic table, utility table, charcoal grill, fire ring, and access to community water and restrooms. Visit the Camping page for more information on campsites.

8. What campsites are available?

Three types of campsites are available:

Full-hookup campsites have electricity, water, and sewage hookups.
Primitive campsites have no electricity.
Regular campsites have electricity and plus community water.

9. How many tents are allowed on a campsite?: Two tents or an RV and a tent are allowed per campsite. Two electrical units per site is not allowed.

10. What time does the lake open?: All parks at Arcadia Lake, with the exception of Edmond Park and Scissortail Campground, are open 365 days a year, 24 hours a day. Edmond Park and Scissortail Campground are closed for the winter. Please note that fees, information, and hours of operation are subject to change without prior notice. Beach areas close at sunset.

11. Does the lake rent boats or wave runners?: Paddle boats can be rented at the Central State Park Beach from Memorial Day through Labor Day.

12. Can I reserve one of the Large group pavilions?: Yes. Contact (405) 216-7470 to reserve one of the six large group pavilions located at Arcadia Lake. Visit the Pavilions page to view more information about pavilions and pavilion rental.

13. How do I reserve a campsite?: All of the campsites at Arcadia Lake are "first come, first serve." We do not take reservations; however, we recommend you contact (405) 216-7474 for current occupancy and site availability.

14. What programs or events does the lake offer?: Arcadia Lake has many daily recreation programs and annual special events. Contact (405) 216-7470 or visit the Arcadia Lake Calendar for more information.

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Building

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1. Can I build right up to the property lines of my property?: That depends on the zoning of a residential property. Please contact the Building Department for further information. Ph: (405) 359-4780

2. What is a building permit?: A building permit is a license which grants legal permission to start construction of a building project.

3. What specific codes does the City of Edmond follow?

ICC International Building Code (IBC) 2018
ICC International Fire Code (IFC) 2018
ADAAG ADA Accessibility Guidelines 2010
ANSI American National Standards A117.1 2009
ICC International Property Maintenance Code 2015
ICC International Residential Code (IRC) 2018
ICC International Plumbing Code (IPC) 2018
ICC International Fuel Gas Code 2018
ICC International Mechanical Code (IMC) 2018
ICC Administrative Provisions of Electric Code 2020
NEC National Electric Code (NEC) 2020

4. When is a building permit required?: Anytime you are adding to or removing the structural framework of a building due to remodeling, a fire restoration or similar situations, it will require you to purchase a building permit. If you are building or purchasing a detached structure to be located on your property for a garage, barn or storage purposes and it exceeds 200 square feet., you are required to purchase a building permit.

5. Do I need a foundation for a detached structure I am building or if I am adding on to an existing structure?: Yes, a foundation is required for any structural building to be located on your property including additions to existing structures. It is required to be designed by a design professional such as an Oklahoma State Licensed Professional Engineer and must still meet minimum code standards. The exception to this is on existing structures. Foundations on most additions to residential structures can be installed per a foundation design hand-out we can furnish to you and must still meet minimum code criteria.

6. Do you require a permit for replacing or repairing existing roof coverings on residential structures?: No, a permit is not required. Our department does not inspect new roof coverings or re-roofing of residential structures. If a homeowner has a question concerning code requirements for roof coverings, we will furnish the owner with the current State adopted code language on repairing or re-roofing for insurance purposes only. Any dispute between the roof installer and the homeowner will be a civil issue for them to resolve.

7. If I am re-roofing or installing a new roof can I use wood shingles?: Yes, as long as they are fire retardant.

8. If I add on to my house, do I have to install smoke detectors?: Only if you add a bedroom on to the house, all smoke detectors must be brought up to code. They would need to be located in each sleeping room, the immediate vicinity outside of sleeping rooms and on each story of the dwelling. (This does not include crawl spaces and attics)

9. Is a Builder required to be licensed in Oklahoma and registered to work in Edmond?: No. Currently a Builder is not required to be licensed in the State of Oklahoma, so there is no license to register in Edmond.

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City Attorney

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1. How do I get a copy of a Police and/or Accident Report?: You need to request the report from the Edmond Police Department at (405) 359-4420 if the incident happened within the city limits of Edmond. There is a charge of $0.25 per page.

2. Can the City Attorney answer a personal legal question for me?: No. The City Attorney's office cannot provide private legal advice or assistance. The City Attorney represents the Mayor and City Council and City Staff regarding city matters. The City Attorney's office also serves as the Prosecutor in Municipal and Juvenile Court.

3. Where do I pay my ticket?: Tickets are paid at the Municipal Court Building at 101 E. First Street (northeast corner of First and Littler). If you have questions regarding your case, a plea agreement or deferred sentence, you may talk to the Prosecuting Attorney. you can contact him at (405) 359-4350.

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City Clerk

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1. Where do I get a permit to hold a garage sale?: If you are an Edmond Utility customer and live within the corporate city limits, no permit is required for a garage sale in Edmond, however, you should charge state and local sales tax on all sales. Contact the Oklahoma Tax Commission for the appropriate form to remit the tax.

2. Where do I go to pay a traffic ticket?

Pay traffic tickets at the Municipal Court, located on the northeast corner of First Street and Littler Avenue: 101 E. First St.

Methods of payment
In person at 101 E. First St. - Cash, cashier's check, money order, Visa, American Express, MasterCard, or Discover

By phone at (405) 359-4360 - Visa, MasterCard, American Express, or Discover

By mail - Cashier's check or money order (do not mail cash)

Drop box at 101 E. First St. - Cashier's check or money order (personal checks are only accepted for tickets not in the Late / Warrant status)

3. Where do I get a plumbing and/or electrical and/or swimming pool permit?: You may apply for these and other permits at the Building and Fire Code Services Department, located at 7 N. Broadway.

4. Where do I apply for a passport?: This service is provided by the Oklahoma County Court Clerk's satellite office and not the City of Edmond. You may apply for a passport at the Oklahoma County Clerk's Office located at 7 N. Broadway.

5. Where do I take my driver’s license test?: This service is provided by the state and not the City of Edmond. All driver's license tests can be taken at the Service Oklahoma Licensing Office located at 7 N. Broadway.

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City Manager

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1. How do I contact Utility Customer Service?: Utility Customer Service can be contacted at (405) 359-4541.

2. Where is the courthouse?: The Municipal Court is located at 101 East First Street in downtown Edmond.

3. Where is the planning building?: The planning building is located at 10 South Littler Avenue in downtown Edmond.

4. When are City Council meetings?: City Council meetings are the second and fourth Monday of every month. The meetings take place in the City Council Chambers located at 20 S Littler Ave, Edmond, OK. The meetings can also be watched live on the City of Edmond's government access channel which airs on Channel 20 for Cox Cable subscribers and on Channel 99 for AT&T U-verse, or On-Demand.

5. Where is City Hall?: City Hall is located in Downtown Edmond, at 24 E First Street. It is the southwest corner of First and Littler directly south of the Police Station.

6. How can I get involved with the City?: The City is always accepting applications to fill vacant positions on one of the many City Boards and Commissions. If you're interested in serving, please fill out the application.

7. How do I contact my City Council Member?: The Mayor and Council Members contact information can be found here.

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City Treasurer

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1. What is the Edmond sales tax rate?

The sales tax rate in Edmond is 8.25%. Of that 4.5% goes to the State of Oklahoma. The City of Edmond receives 3.75%, which is used for the general fund, public safety, parks, and capital improvements. The following is how the 3.75% is used to serve our citizens:

Two cents go to the general fund (for city operations such as street maintenance)
1/4 cent goes to public safety (fire)
1/8 cent goes to public safety (police)
1/8 cent goes to parks
3/4 cent goes to capital improvement projects
1/2 cent goes to capital improvement projects (10-year sunset provision)

2. Does the Treasurer's Office issue City of Edmond licenses and permits?: Depending on what type of permit you need, you will contact either the Building and Fire Code Services Department (building / construction permits) or the City Clerk's Office (food handler and liquor licenses, solicitor's permits, and bail bondsmen permits).

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Code Enforcement

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1. What if I have an issue concerning a Home Owner's Association Covenant?: The City of Edmond Municipal Codes and Ordinances are not subject to any Home Owner's Associations' Covenants and we do not enforce any Home Owner's Associations' Covenants or bylaws.

2. How do I get a Temporary Sign Permit for my business?

Each business within the City of Edmond city limits can purchase permits so that they can place temporary signs on site.

You may fill out an application online and learn more by visiting the Signs Page.

3. What do I do if my neighbor's dog is barking too loud?

If you are concerned that the animal in question is disturbing the peace, please contact the City of Edmond Non-Emergency Police number at (405) 359-4494 to report your concern.
If you are concerned about the welfare of an animal, please call the City of Edmond Animal Services Department at (405) 216-7615.

4. Can I raise chickens in Edmond's city limits?: Please call the City of Edmond City Clerk’s office at (405) 359-4555 or visit their webpage for further information.

5. Do I need a permit to build a shed?: Please call the City of Edmond Building Department at (405) 359-4780 to find out if you need a building permit.

6. What can I do if my neighbor will not fix his part of a shared fence?: According to the City of Edmond municipal code fences cannot be in a state of disrepair. Since we do not know who is responsible for which part of the shared property, both neighbors could be ticketed for not keeping their fence in good repair. Any conflict concerning responsibility for upkeep of the fence is a civil matter.

7. What if we have an abandoned house in our neighborhood?: If the abandoned house is not secured (i.e. broken window or doors) or has tall grass or weeds, please call the Code Enforcement office to report the address at (405) 359-4793.

8. What if I have a complaint about my landlord not fixing my rental property?: Rules and regulations concerning landlords and rental property fall under the Landlord Tenant Act and are not under our jurisdiction. Please call the Apartment Association of Central Oklahoma at (405) 720-6646 or the Metropolitan Fair Housing Council at (405) 232-3247 for assistance with these issues.

9. Can I hang pennants on my property?: Pennants are not permitted within the Edmond City limits.

10. Are tree branches considered trash?: Tree branches are not considered debris while they are still attached to the tree, however once a tree branch falls on the ground it does become trash and should be removed.

11. Why did I receive a Code Enforcement letter about the furniture I place in my yard?: The only furniture that may be placed in the yard or outside on the porch are those that are specifically made for outdoor use. Indoor furniture will not hold up to the wear and tear of our Oklahoma weather.

12. What if I cannot find someone to haul off my trash?: If you are unable to get assistance with disposing of your debris, you can schedule a bulk pickup with the City of Edmond Utility Customer Service Department. There is a fee for the bulk pick up that will be charged to your next utility bill. Please call the City of Edmond Utility Customer Service Department at (405) 359-4541 with this request.

13. What can I do if someone dumps trash or tree limbs on my property?: According to the City of Edmond Municipal Code it is illegal for anyone to dispose of debris in this manner, please call the Code Enforcement office to report the illegal dumping at (405) 359-4793.

14. What can I do if I see someone dumping trash or yard waste in a drainage ditch?: According to the City of Edmond Municipal Code it is illegal for anyone to dispose of debris in this manner. To get prompt assistance with this issue please contact the City of Edmond Engineering Department at (405) 359-4770.

15. What can I do if I see someone dumping their trash in my dumpster?: According to the City of Edmond Municipal Code, it is illegal for anyone to dispose of debris in this manner, please call the Code Enforcement office to report the illegal dumping at (405) 359-4793. If you catch someone in the act, please try to get the company name or vehicle tag # so that we can enforce this ordinance.

16. What can I do if I see someone dumping their trash beside the road?: According to the City of Edmond Municipal Code, it is illegal for anyone to dispose of debris in this manner, please call the Code Enforcement office to report the illegal dumping at (405)-359-4793. If you catch someone in the act, please get try to get the company name or vehicle tag # so that we can enforce this ordinance.

17. How tall can my neighbor's grass grow before they have to mow?: Grass or weeds cannot be above 12” in height as they can provide a hiding place for snakes, rats, spiders or other vermin. Tall vegetation can provide ticks, mosquitoes and other insects a place to multiply.

18. What if the City of Edmond rainwater detention area needs to be mowed?: Please call (405) 359-4793 to report this concern.

19. What can I do if my neighbor’s tree limbs are growing over my fence?: As a property owner, you have the right to trim trees or bushes that encroach onto your property. Any tree limbs or branches cut off become debris to be disposed of. Please call the Code Enforcement office with any questions at (405)-359-4793.

20. What can I do about a vehicle that is parked in the street without being moved?: Please call the Non-Emergency Police line at (405) 359-4494 to report the vehicle.

21. Does a flat tire make my vehicle inoperable?: A vehicle with a flat tire is considered inoperable since it cannot legally be driven on the streets.

22. What can I do about a vehicle parked in my neighbor's driveway without being moved?: The City of Edmond has no ordinance for vehicles that are legally parked in the driveway. The only reason that Code Enforcement would get involved would be if the vehicle is visibly disabled.

23. Can my neighbor allow someone to live in the travel trailer in their driveway?: The City of Edmond does have an ordinance addressing this issue. Please call (405) 359-4793 to report this to the Code Enforcement office.

24. Can you park a trailer in the street?: Any trailer that is parked in the street without a tow vehicle attached is considered a dangerous object in the street right of way. Please call (405) 359-4793 to report this to the Code Enforcement office.

25. Can my neighbor operate a business from their residence?: In essence, a service-based business can operate from a residential address. Home-based businesses cannot offer wholesale or retail products for sale, cannot have employees coming or going, and cannot display merchandise for sale. The home-based business should not change the characteristics, peace or tranquility of the neighborhood.

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Community Development

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1. I would like to commute to work daily to downtown Oklahoma City. What time and where can I meet CityLink?: You can view the CityLink schedules online or obtain them by calling CityLink at (405) 509-6370.

2. My apartment doesn't have hot water and my landlord won't fix it. Whom do I call?: The City of Edmond has a contract with Metro Fair Housing to help tenants and landlords with disputes. They also provide legal assistance with housing discrimination complaints. No matter how big or small the complaint, call them at (405) 232-3247.

3. Whom do I call if I live in Edmond and I need a wheelchair ramp and grab bars installed in my home?: The City of Edmond Community Development Block Grant (CDBG) Housing Rehabilitation Program assists several low- to moderate-income homeowners every year with making their home safe and accessible. Please call 359-4694 for an application and to see if you are eligible.

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Edmond Electric

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1. Where does Edmond Electric get its power supply?: Edmond Electric is a member of the Oklahoma Municipal Power Authority (OMPA). OMPA is a state governmental agency that provides low-cost, wholesale electricity to cities and towns that own their own electric systems. OMPA's power supply comes from a variety of resources such as wind, hydroelectric, natural gas, and coal.

2. What do I do to report my outage or downed power line?: To report an outage, call 405-216-7660. This number will get you in contact with our office staff during normal working hours and connect you to our Interactive Voice Response (IVR) for after-hours reporting. To report a downed power line which may be arcing, call 911 to get emergency assistance with public safety issues. The 911 dispatchers and/or emergency personnel will also make contact with Edmond Electric crews to make the line safe and return it to its original condition.

3. What if a powerline falls in my yard?: Make sure everyone stays away from the line and call 911 for emergency assistance with public safety issues. The 911 dispatchers and/or emergency responders will also make contact with Edmond Electric crews to make the line safe and return it to its original condition.

4. What if someone in the home has special medical problems or is on life-sustaining medical equipment?: Utility Customer Service keeps a list of medical accounts to make sure they are given extra consideration before disconnecting service for non-payment. During a power outage, these special medical problems should have a backup power supply like a generator if their condition is life threatening. If you need to get on the special medical list or want to make sure your on it, please call Utility Customer Service at 405-359-4541.

5. What is "partial power"?: A "partial power outage" is when there is power to part of a customer's electric service but not everything has power. This could also be caused by a tripped breaker on the customer's side in the panel disconnect.

6. Who fixes service connections to my house if they are damaged?: The service connections on the utility side of the electric meter are repaired by the utility. Service connection beyond the electric meter are the customer's responsibility.

7. How does Edmond Electric handle increased calls during major outages?: During normal working hours, calls are taken by office staff until the numbers of call takers is exceeded by the number of calls coming in. Then the Interactive Voice Response (IVR) starts taking calls. After normal working hours, the IVR has the capability of managing 46 incoming calls at one time. It takes approximately 15-20 seconds to enter the outage information if you have either your phone number or account information available while reporting the outage.

8. What are common causes of power outages?: The most common causes are critters such as squirrels and birds. While critters are the most common cause, these outages are usually repaired the quickest and through new work practices are easier to prevent. Larger power outages are typically caused by adverse weather conditions (i.e. thunderstorms, tornadoes, ice storms and high straight winds may occur over larger areas).

9. After priority customers are restored, how does Edmond Electric decide whose power to restore next?: Our priority customers consist of hospitals, public safety facilities (Police & Fire Departments) and water and wastewater treatment facilities. When these critical loads are restored, we look for areas where the most customers are affected and power can be restored quickly. This process of reducing the number of customers affected continues until all power is restored.

10. What causes my lights to go dim unexpectedly?: Dimming lights may occur when high current motors start. Air conditioners are a good example of motors which will dim the lights. When the lights blink and go completely out for a second or two, this is typically due to a momentary fault condition on the electric system which causes our automatic protection devices at the substation to operate which interrupts the fault condition minimizing damage to the electric system.

11. Why do I see Edmond Electric vehicles leave my neighborhood without restoring service to the area?: This will occur when the actual problem causing the power outages is located in a different location (i.e. out on the main lines serving the neighborhood or even farther back toward the source).

12. Why do some customers have power and their neighbors don't?: Depending on the cause of a power outage and where it is located, there may be separation points from one part of the electric distribution system to the other that minimizes the amount of exposure to power outages. This is frequently why one side of the street will have power while the neighboring street is in the dark.

13. Why is it hard for Edmond Electric to say how long it will take to get power restored?: At the beginning of a power outage, the cause may be unknown until crews have had a chance to troubleshoot the problem. Once the cause is found, the outage can generally have an estimated restoration time but there is also the chance of other problems that may arise during the repair process.

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Electrical

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1. When is an electrical permit NOT required?: It is not required for minor repair work, including the replacement of lamps or the connection of approved portable electrical equipment to approved permanently installed receptacles per the current International Residential Code section R105.2 Work exempt from permit

2. Can I, as a homeowner, install my own wiring and/or electrical equipment?: No, per our local code amendment the homeowner is not allowed to install any permanent wiring or electrical equipment. Only a State licensed Electrical contractor registered in Edmond or their licensed representative is allowed to do this. The only exception to this is the replacement of receptacles,the box supporting the fixture, light switches or similar light fixtures where it does not include replacement or addition of wiring.

3. Is my contractor required to bring all of the wiring and electrical equipment on a residential system brought up to current code when I remodel my residence?: No, only the area where the remodeling is taking place. Such as, where adding new walls or ceilings, moving walls or ceilings and similar situations. Then the wiring and electrical equipment in these areas needs to meet the current code language. However, if you are converting your residence to a commercial property, it is required to be brought up to commercial standards.

4. Does all of the wiring and electrical equipment need to be replaced on a residential fire restoration to meet the current code?: No, only the areas affected by the fire need to be replaced unless there is existing wiring that would be considered unsafe by the Building Inspector.

5. Who is responsible for the installation of vent duct on a bathroom exhaust fan?: Typically the electrical contractor or their representative installs the housing and wiring for the bathroom exhaust fan. The vent duct installation actually falls under the mechanical code and is required by the state adopted code to be installed by a mechanical contractor.

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Emergency Management

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1. Does the City of Edmond have public severe weather shelters?: No. For many reasons, but primarily focusing on the safety of our citizens, the city does not open any public buildings as public pre-event severe weather shelters.

2. Does the City of Edmond operate a tornado siren system?: Yes, the city has a very robust and expansive Outdoor Warning Device system. It is intended to warn those outdoors, who may not have other means of warning. The system is activated when there is a credible threat approaching the city, and we expect our citizens to take shelter immediately. Then, they can obtain more details about the approaching weather. The system is tested the first Saturday of every month at noon.

3. What should I do to prepare for emergencies?: Have a plan on how to deal with the various emergencies that occur in Oklahoma. Also, have an emergency supply kit that will provide for your needs for three days, practice your emergency plan, and stay informed regarding hazards and risks.

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Employee Health Clinic

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1. Where is the clinic located?: The Employee Health Clinic is located at 2824 Progressive Drive, Suite 118, Edmond, OK 73034.

2. What are the hours for the clinic?

Monday, Wednesday & Friday
7:00 am - 11:00 am &
11:45 am - 1:45 pm

Tuesday & Thursday
9:00 am - 12:00 pm &
12:45 pm - 3:45 pm

3. Who can use the clinic?: Employees, Retirees, and Dependents (ages 2 years and older) that are currently covered under our health plan.

4. What is the cost to use the clinic?: There is no cost to Employees, Retirees or Dependents (ages 2 years and older) covered under our plan to utilize the clinic.

5. What medications does the clinic offer?: See the No-Cost Generic Medications List.

6. Do I have to take the annual Personal Health Assessment (PHA) to use the clinic?: Yes. To be eligible to use the Employee Health Clinic, adults need an annual Personal Health Assessment (PHA). To schedule a PHA appointment, log in at: careatc.com/patients or call 800-993-8244

7. Can I transfer my medical records from my previous doctor to the Employee Health Clinic?: Yes, you will need to fill out a medical record release form at your previous doctor or you can fill out CareATC's form and they will send it to your previous physician for you.

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EMSAcare to AMR Transition

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1. What ambulance service does Edmond have?: Residents living in the City of Edmond city limits are currently eligible for ambulance service from Emergency Medical Services Authority (EMSA), but that service is transitioning to American Medical Response (AMR). The target transition date to begin services with AMR is in January 2024.

2. Why is Edmond changing ground ambulance service providers?: A change is being made to make sure consistent response, at levels necessary to ensure the highest quality of service to the community, is being met. Over a period of nearly 3 years, for a variety of reasons, EMSA was not in compliance with the target minimum response times for both Priority 1 and Priority 2 emergency calls. This caused extended waits for patient transports, and that, in turn, impacted the availability of Edmond Fire personnel, both EMS and Fire Suppression. Our residents and visitors deserve the highest quality and fastest service we can provide, and that includes a timely response when it’s time to get an ambulance to a patient.

3. Do I live in the City of Edmond?

We regularly receive questions from individuals who are unsure if they live in the City of Edmond. It can be somewhat confusing because their mailing address says “Edmond, OK” but they actually live outside of the city limits. Your mailing address is based on parameters set by the US Postal Service, and those often will label “Edmond, OK” areas as addresses both inside and outside the City of Edmond city limits.

To confirm your service address:

Visit https://gis.edmondok.gov/addresslocator/ or search “Do I live in Edmond?”
Enter your street address on the “Verify my address” page. (Do not use any punctuation).
It will tell you if you live within the City of Edmond City limits, and if you do, it will provide useful information about your services.
If you do not live in Edmond, you are not in our Ambulance Service Area.

4. If I am enrolled or elect to enroll in EMSAcare in October 2023, will I automatically be enrolled for AMR service starting in January 2024, with coverage through October 31, 2024?: If you are enrolled in EMSAcare or opt in for enrollment in EMSAcare in October 2023 through your City of Edmond utility bill, that service will roll over to AMR when the new contract begins in January. If you are enrolled in EMSAcare’s annual membership program you will have EMSA care until Sept. 30, 2024. This is only for the cities that EMSA services.

5. What is the cost of getting a subscription with AMR?: AMR has two ways to provide you with coverage for ambulance transport. If you are a City of Edmond resident and receive a utility bill from the City of Edmond, you can receive membership benefits via a $3 monthly fee added to your utility bill. Individuals who do not receive a monthly utility bill from the City of Edmond can purchase an annual membership directly from AMR at $65 annually.

6. When can I enroll with AMR and receive ground ambulance service?

During this initial transition, for the monthly $3 utility billing program there will be an implementation period to allow residents to opt in or opt out. Beginning in November, as part of the transition and new service provided by AMR, opt-in enrollment in the program will be available year-round with a one-year commitment. So, if you are not currently enrolled, after October 31 you can enroll for the AMR service at any time, and that enrollment is good for one year. After one year, you can let your status stand – without taking any action – or opt-out. All residents currently enrolled in the EMSACare program will roll over to the AMR service when the new contract begins and can maintain the service or opt-out at the one-year anniversary of their enrollment.

Additionally, new utility customers can opt in at the time they sign up for utility service. Individuals who do not receive a monthly utility bill from the City of Edmond can purchase an annual membership directly from AMR at (844) 793-8426 at any time. Annual memberships cost $65 and are good for one year from the sign-up date.

If you want to opt-in now and have EMSACare service in place until the transition, or if you want to opt-out of the EMSACare program, call Utility Customer Service at (405) 359-4541 or email customerservice@edmondok.gov.

7. How do I get a membership for ground ambulance service with AMR?: Contact Edmond Utility Customer Services at customerservice@edmondok.gov or (405) 359-4541 during the month of October or when you start new services, to have a $3 charge included on your utility bill. If you already have an EMSACare subscription through your City of Edmond utility bill, that subscription will automatically change from EMSA to AMR after the City of Edmond transitions from EMSA to AMR. If you do not receive a utility bill from Edmond, contact AMR (844) 793-8426 for an annual membership. Annual memberships cost $65 and are good for one year from the sign-up date.

8. What does it cost if I’m transported by an ambulance?: AMR is a third-party service contracted by the City of Edmond and there are fees associated with those services. A typical ambulance service charge for an emergency transport could be $1,300 plus $19 per mile. There are several ways to purchase memberships that would cover these transport services.

9. Can I be denied ambulance transport if I did not elect to purchase a subscription to AMR?: No, your medical treatment will not change. You will get transport and care, but you will be subject to charges for ambulance transport.

10. How can I reduce the cost of ground ambulance transport?: To reduce or eliminate your out-of-pocket expenses for ground ambulance transport, you may want to enroll in one of the AMR service options. You can do this by opting into the service offered through the City of Edmond, which shows up as a monthly $3 fee on your utility bill, or by purchasing an annual ambulance service membership with AMR for $65. January 2024 is the target timeframe for AMR to provide ambulance service for the City of Edmond.

11. If I have a membership, who is covered?: All permanent residents of your household under the age of 18 or listed on your utility account are covered, regardless of their age or whether they are a blood relative of the utility account holder. All covered persons must reside in your household. Someone simply in town visiting is not covered. Please make sure all permanent residents in your home over the age of 18 are listed on your utility account to be covered. You can do so by emailing customerservice@edmondok.gov or calling Edmond Utility Customer Service at (405) 359-4541.

12. Is Medicaid different than Medicare for ground ambulance coverage?: Medicaid patients have no out-of-pocket costs for covered emergency ambulance transports. However, others in the household may have Medicare or private insurance and may be subject to charges because Medicare, just like private insurance, can deny claims. Should you have any questions about your eligibility, contact AMR at (844) 793-8426.

13. What constitutes an emergency transport?: An emergency transport occurs any time AMR transports you to a hospital emergency room for urgent, unscheduled treatment of an unforeseen medical condition.

14. What constitutes a non-emergency transport?: A non-emergency transport is a medical transfer that does not have a hospital emergency room as the destination. For example, AMR often transports individuals to nursing homes just after hospital discharge.

15. If I opt out but later change my mind, can I resume participation?: Beginning in November, as part of the transition and new service provided by AMR, opt-in enrollment in the program will be available year-round with a one-year commitment. So, if you are not currently enrolled, after October 31 you can enroll for the AMR service at any time, and that enrollment is good for one year. New utility customers can opt in at the time they sign up for utility service. Individuals who do not receive a monthly utility bill from the City of Edmond can purchase an annual membership directly from AMR at (844) 793-8426 at any time. Annual memberships cost $65 and are good for one year from the sign-up date.

16. If I opt out next October, will I have to opt out every October?: No, once you have made your choice to stay in the program or opt out, that decision will carry forward each year unless you contact Utility Customer Service by emailing customerservice@edmondok.gov or calling (405) 359-4541 to change your status. Beginning in November 2023, as part of the transition and new service provided by AMR, opt-in enrollment in the program will be available year-round with a one-year commitment.

17. I pay the AMR fee at my home, but my spouse lives in a nursing home. Do they need a separate membership?: No. A participating utility customer does not need to purchase a separate membership for a spouse in a nursing home. Please make sure that your family member is listed on your utility account to be covered.

18. I pay for utilities at my two rent homes, in addition to my residence. How can my renters receive benefits?: Benefits afforded through the utility bill are only for utility account holders and individuals living with them at that residence. Renters who do not have utility accounts in their name may contact AMR directly at (844) 793-8426 to purchase an annual membership for $65 per year.

19. I live at an apartment complex. How do I opt in?: Apartment owners are required to notify tenants if they choose to opt out of the AMR membership program. Ambulance Transport Resident Notification. If you do not pay a City of Edmond utility bill and your apartment has chosen not to participate, you can call (844) 793-8426 and sign up for AMR’s annual membership program for $65 per year.

20. I own/operate a nursing home/assisted living facility. What does this mean for us?: Nursing homes and assisted living facilities are classified as commercial customers. The $3 monthly billing service is available only to residential utility customers, not commercial customers. However, residents of your facility can purchase an individual membership by contacting AMR directly at (844) 793-8426. There are no group or facility-wide memberships for commercial customers.

21. If I work and live in two different ambulance service provider areas, for example Edmond and OKC, will my $3 water bill membership cover me in both areas?: No, your membership is only good for the service area that the carrier provides service for. Example: You live in Edmond and work in OKC, your AMR membership covers you in Edmond. If you want coverage in Edmond, AMR is who you want a membership with. However, if you want coverage for OKC, EMSA is who you want a membership with. If you want coverage in both areas, you will need memberships from both AMR and EMSA to keep from paying out-of-pocket charges in both locations.

22. What about people who don't have insurance?: If they participate in either the monthly utility billing or the annual contract, they have no out-of-pocket costs for AMR emergency service. The amount they've paid through their utility bill is considered payment in full.

23. I live outside of Edmond but receive an Edmond utility bill. What does this mean for me?: Only City of Edmond utility customers who reside within the Edmond city limits are eligible to participate in Edmond's monthly utility billing program. The only way for individuals who do not have City of Edmond utility accounts to receive benefits is by purchasing an annual membership from AMR directly at (844) 793-8426. AMR’s service is only for the City of Edmond.

24. If my ambulance service provider is unable to respond to my emergency and calls for mutual aid from another ambulance service provider, could I get a bill from the provider that transported me?: Yes, you could. Ambulance service providers do not have reciprocal agreements, even if it was a requested mutual aid response. You can call AMR directly at (844) 793-8426 to ask questions about their benefits and membership. You can also contact EMSA at (405) 396-2888 about their benefits and membership.

25. If I am in the City of Edmond and have a EMSA membership, can I request EMSA to transport me instead of AMR?: No, AMR will have the contract for ambulance transports within the City of Edmond city limits.

26. When the City of Edmond transitions to AMR, will I get an EMSAcare subscription refund if I live in Edmond but am a “direct subscriber"?: EMSAcare direct subscriptions are annual memberships. A current EMSAcare subscription is valid through Sept 30, 2023 if EMSAcare membership is not renewed. If a resident chooses to renew their subscription, their EMSAcare membership will be valid until Sept 30, 2024. EMSAcare memberships are non-refundable. You can contact EMSA at (405) 396-2888 about their benefits and membership.

27. If I don’t live within the City of Edmond or the City of Oklahoma City, can I purchase a membership with AMR or EMSA?: Yes, you can purchase annual memberships from those transport agencies. You will need to contact them and know what areas those memberships provide coverage for. To inquire about AMR benefits, contact AMR directly at (844) 793-8426. You can also call EMSA directly at (405) 396-2888 to ask questions about their membership.

28. If I have a question about services I did not see listed here, who do I contact?

Edmond: Contact Utility Customer Service by email at customerservice@edmondok.gov or by phone at (405) 359-4541.
AMR: (844) 793-8426
EMSA: (405) 396-2888

29. What does it cost if I call 9-1-1?: There's never a fee to call 9-1-1. Edmond’s 9-1-1 lines are answered by the City of Edmond’s communications team and routed or transferred to the correct first responders. Your emergency call may require Fire, Police, or Ambulance transport and the appropriate first responders will be sent.

30. What does it cost for Fire and/or Police to respond to my emergency in Edmond?: There is no charge for Edmond Fire or Police to respond to your emergency.

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Engineering

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1. Who do I contact about drainage problems?: Contact our stormwater technician at (405) 359-4762.

2. Who do I contact about getting a stop sign installed in my neighborhood?: Contact our assistant traffic planner at (405) 359-4793.

3. Who do I contact about obtaining a copy of a plat?: The Oklahoma County Clerk's office maintains a database of residential and commercial plats. You may also contact Engineering Administration at (405) 359-4770.
County Clerk Public Inquiry

4. Who do I contact for assistance if I live outside the city limits?: If you live in Oklahoma County, contact the county at (405) 713-1361 for help in flood zone determination, planning, zoning, building inspections, or for information about road maintenance.

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Field Services

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1. I have a swimming pool that needs to be filled. How much does it cost?: The homeowner is responsible for all water usage.

2. What do I do if a street sign is missing or damaged?: If a street sign is missing, downed, damaged, or faded, please call Public Works at (405) 216-7770.

3. Whom do I call if there is a manhole cover missing or dislodged?: The City of Edmond Field Services repairs and maintains all manhole covers. Please call Public Works at (405) 216-7770 if you see a dislodged manhole or notice one missing.

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Financial Services

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1. What is the Edmond sales tax rate?

Two cents go to the general fund (for city operations such as street maintenance)
1/4 cent goes to public safety (fire)
1/8 cent goes to public safety (police)
1/8 cent goes to parks
3/4 cent goes to capital improvement projects
1/2 cent goes to capital improvement projects (10-year sunset provision)

2. Where does Edmond's sales tax go?

The City of Edmond's portion of sales tax income is used for the general fund, public safety, parks, and capital improvements. The following is how the 3.75% is used to serve our citizens:

Two cents go to the general fund (for city operations such as street maintenance)
1/4 cent goes to public safety (fire)
1/8 cent goes to public safety (police)
1/8 cent goes to parks
3/4 cent goes to capital improvement projects
1/2 cent goes to capital improvement projects (10-year sunset provision)

3. What does the city do with my property tax?

The City of Edmond does not normally levy any property tax. The property tax you pay goes to the Edmond Public School system, Francis Tuttle Vo Tech School, and Oklahoma County.

Unlike most states, Oklahoma law does not permit cities to levy property taxes for operations. In most states, the property tax would equal or exceed sales tax as the primary source of revenue. Sales tax revenue is the only significant tax the City of Edmond receives. Sales tax revenue is 65% of our total General Fund income.

Oklahoma law does provide that cities may levy property taxes to pay for general obligation bond debt or to satisfy legal judgments against cities. This has not happened in Edmond since 2005 when it was done to satisfy a legal judgment.

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Fire Department

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1. What other responsibilities do firefighters have other than fighting fires?: Firefighting actually represents a relatively small portion of the work of a typical fire department in today’s world. The number of residential and commercial fires has steadily decreased over the years due to a variety of factors, including improvements in construction, a greater public awareness of the risk factors leading to fires, and a significant reduction in smoking nationwide. Fires, however, are only some of the emergencies to which the Edmond Fire Department responds. Seventy percent of the Fire Department’s emergency responses are, in fact, calls for medical aid, including illness / accidents at home and work, injuries resulting from vehicle accidents, and other medical trauma in Edmond.

Other calls for emergency response involve hazardous materials releases, response to fire alarms, and other calls for public assistance. Firefighters also spend quite a bit of time maintaining equipment, performing target hazard inspections for businesses, training for all types of emergency responses, and filling out the reports and paperwork associated with these activities.

2. Why did you chop that big hole in my roof? The fire was in the kitchen, not the attic!: During a fully involved structure fire, temperatures inside a structure are often 1,500 degrees Fahrenheit. By cutting a hole in the roof and ventilating the building, the heat is allowed to escape through the roof and thereby making it safer for firefighters to enter the building and apply water directly on the fire. This extinguishing strategy is key to stopping a structure fire quickly, and actually helps minimize damage to other rooms.

3. Why does the fire engine respond when a request is made for an ambulance for a person with a medical condition?: All Fire Department personnel are medically trained and will often arrive before an ambulance. Because the ambulance is not stationed at the Edmond fire stations, it usually takes longer for the ambulance to arrive on a medical scene. The firefighters will arrive and begin treatment immediately, often resulting in a better outcome for the patient. In a more complicated medical emergency, the Fire Department personnel will be needed to assist the two paramedics on the ambulance. Our Fire Department is committed to providing the highest level of care possible, and this means getting the emergency responders on scene as quickly as possible.

4. Are there smoke alarms needed in my home?: Yes. Some alarms are recommended on every level and in every sleeping area.

5. How often do I need to change the battery in my smoke alarm?: We recommend that residents change the batteries in smoke alarms at least once a year.

6. Why does an emergency vehicle respond with lights and siren and then turn them off?: On occasion, when responding to emergencies the first arriving apparatus or dispatch center may relay information that may cause us to "down grade" to a non-emergent mode or even cancel the call and return to service.

7. Why are there fire trucks or ambulances parked at the grocery store?: We function like a family and eat meals together every day. The city does not provide meals while on duty. Each shift has a "kitty" that we pay every morning. We use the money in the "kitty" to go shopping for our daily meal. While at the store we are still on duty and you may notice us leave our food and respond to an emergency.

8. Are fireworks legal in the City of Edmond?: While it is legal to transport fireworks, it is illegal to possess, sell and discharge fireworks inside the City of Edmond. These actions can result in a citation.

9. Is it legal to burn trash/leaves inside the City of Edmond?: See burn permit guidelines.

10. How can I obtain a residential Burn Permit?: You can apply for a 6 month residential Burn Permit here.

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Fire_Recruitment

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1. Am I salaried employee during the recruit academy?: Yes. Benefit package is provided by the City of Edmond and incentive pay is available for specific qualifications.

2. What are the incentive pay specifications?: The EMT-B license incentive is $80/month. If you have a EMT-P license and have been approved by the Edmond Fire Department's Medical Director you will receive $1.30 per hour for Suppression employees and $1.83 per hour for Non-suppression employees as the incentive.

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Heating and Air

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1. When or why do I have to elevate an appliance?: You must elevate the ignition source of the appliance a minimum of 18" above the floor surface when it is located in a hazardous location such as a residential garage floor area

2. Why is the replacement for my heating and air units costing me, the homeowner, so much?: We do not regulate the industry when it comes to pricing of the installation. This is an agreement reached by contract between the homeowner and the installer. If a homeowner feels that the price is too high, they can always shop around to find a price they are comfortable with prior to signing a contract. For their safety and protection the homeowner should always check to make sure the installer has a current license with both the State of Oklahoma and the City of Edmond. We also recommend checking with The Better Business Bureau for installer history.

3. When is my contractor required to pull a permit?: A permit is not required for normal servicing of an appliance. It is required for replacing an appliance and it's associated equipment except for small, miscellaneous parts. The homeowner should also verify that the installer has pulled a permit prior to commencing any work that requires a permit. The only EXCEPTION to this is EMERGENCY REPAIRS. When repairs are performed in an emergency situation, the permit must be pulled the next business day.

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Home Page

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1. Where do I go to pay a traffic ticket?

Pay traffic tickets at the Municipal Court, located on the northeast corner of First Street and Littler Avenue: 101 E. First St. A full list of how and where you can submit payment is listed below. Visit the Municipal Court page for more information.

Accepted Forms of Payment

Cash
Money Orders
Credit Cards / Debit Cards
Cashier's Checks

Pay in Person

101 E. First Street, Edmond, OK 73034
7:30 am - 5:30 pm Monday-Thursday
7:30 am - 11:30 am Friday
A 3% Service Fee will be applied when paying with a credit card. See the notice at the bottom of this page.

Pay by Mail

P.O. Box 2970, Edmond, OK 73083
Include the ticket number on your cashier’s check or money order
Do not mail cash

Pay by Phone

Use your credit card to pay by phone.
Visa, Mastercard, Discover & American Express are accepted.
1-855-743-7173
A 3% Service Fee AND a $2.50 Municipal Online Payments Fee will be applied when paying by phone. See notice at the bottom of this page.

Pay Online

Go to www.municipalonlinepayments.com/edmondok
A 3% Service Fee AND a $2.50 Municipal Online Payments Fee will be applied to online payments. See notice at the bottom of this page.

Pay by Drop Box

101 E. First Street, Edmond, OK 73034
Include the ticket number on your cashier’s check or money order
Do not mail cash

NOTICE
A SERVICE FEE of 3% will be charged to your credit card, every time, whether paying online, by phone, or in person. The fee will appear as a separate charge on your statement. THIS FEE IS NON-REFUNDABLE.
A MUNICIPAL ONLINE PAYMENTS FEE of $2.50 will be charged to your credit card, every time, IN ADDITION TO the Service Fee, when paying online or by phone. The fee will appear as a separate charge on your statement. THIS FEE IS NON-REFUNDABLE.

2. Where can I pay my Utility bill?: We have several convenient ways to pay your bill. See all of our payment options here.

3. How do I report a power outage or downed power line?: To report an outage, call 405-216-7660. This number will get you in contact with our office staff during normal working hours and connect you to our Interactive Voice Response (IVR) for after-hours reporting.

To report a downed power line which may be arcing, call 911 to get emergency assistance with public safety issues. The 911 dispatchers and/or emergency personnel will also make contact with Edmond Electric crews to make the line safe and return it to its original condition.

4. When is my trash/recycling collected?: Click here to determine your solid waste/recycling collection day

5. How do I obtain a residential burn permit?: All open burning sites must have an approved Burn Permit. Residential burn permits can be filled out online, submitted, and then printed electronically. A burn permit can also be obtained in person at Fire Station 5, located at 5300 E Covell Road, during normal working hours Monday – Friday 8:00-12:00, and 1:00-5:00. Burn permits are free to the public and are active for Six Months.
Learn More

6. How do I contact my City Council Member?: The Mayor and Council Members contact information can be found here.

7. Where do I find out how a property is zoned or what type of business is allowed by zoning?: Contact a city planner at (405) 359-4790 for zoning information. View the Online Zoning Map for a quick reference.

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Housing Assessment

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1. Accessible Housing: Housing is accessible when public or common areas of the building can be approached, entered and used by someone with a physical disability. Accessible housing may have ramps, elevators and wider doorways to accommodate people with mobility improvements. Other accessibility features include wheelchair-accessible bathrooms and universal design features like lever door handles.

2. Affordability: The extent to which there are enough rental units at different costs in an area to meet the housing needs of each renter household, assuming that each household pays no more than 30 percent of their income for rent.

3. Affordable Housing

According to the federal government, housing is affordable when rent or mortgage payments (principal, interest, taxes, and insurance) plus utilities are no more than 30% of the occupant’s monthly income.

For instance, an apartment unit for an elementary school teacher earning an annual wage of $45,810 in the Oklahoma City region needs to cost less than $1,145/month for it to be considered affordable to them.

4. Area Median Income (AMI): Area Median Income (AMI) is a metric calculated by the U.S. Department of Housing and Urban Development (HUD) to determine the income eligibility requirements of federal housing programs

5. Attainable Housing

Attainable Housing is an umbrella term that reflects the many aspects of a home that make it suitable for a household in the City of Edmond. Attainable Housing is appropriate in:

Size (e.g., number of bedrooms, square footage)
Type (e.g., detached home, townhome, apartment)
Quality (e.g., healthy, safe, in good repair)
Affordability (i.e., within the price range for the household income)
Tenure (e.g., rental, for-sale)
Location (e.g., near employment, school, services, etc.).

Generally, Attainable Housing is a more inclusive term to describe affordability at a range of different area median incomes. It is usually used to talk about housing where housing cost and utilities make up no more than 30% of the gross household income for households earning up to 120% of the City’s median area income.

6. Displacement: Displacement occurs when residents can no longer afford to live in their neighborhood and they move elsewhere. This often stems from the impact of increasing housing prices in a neighborhood, which in turn can be the result of neighborhood reinvestment and major infrastructure investments.

7. Dwelling: Any building, structure or portion thereof which is occupied as, or designed or intended for occupancy as, a residence by one or more households. Dwellings may be single-family homes or multifamily structures, occupied by either renters or owners.

8. Elderly Person Household: A household composed of one or more persons at least one of whom is at least 62 years of age at the time of initial occupancy. Also referred to as Elderly Person Housing or Senior Household.

9. Extremely Low-Income Household: Households with incomes below 30 percent of area median income. Most federal affordable housing programs serve households earning up to 80% of area median income.

10. Fair Market Rent (FMR): The Fair Market Rent is the average rent and utility costs for newly leased, non-luxury rental units with basic amenities. Fair Market Rents are used to set rental assistance payment standards for federal housing programs

11. Family: All persons living in the same household who are related by birth, marriage or adoption. In HUD-assisted housing, all persons sharing a dwelling unit are referred to as a family, whether related or not.

12. Gentrification: There is no singular definition of gentrification. The term typically encompasses changing neighborhoods, increased development, rising housing costs, and residential turnover.

13. Gross Annual Income: The total income received by all members of the tenant's household. This is the amount before taxes and deductions are subtracted.

14. Gross Rent: Gross rent is the amount of rent stipulated in a lease. When someone signs a lease, they will have to pay rent each month, and the gross rent is the combined amount of monthly payments.

15. Homeless

An individual who is homeless lacks a fixed, regular, and adequate nighttime residence. Additionally, “homeless” may describe an individual who has a primary nighttime residence that is one of the following:

A supervised publicly or privately operated shelter designed to provide temporary living accommodations
An institution that provides a temporary residence for individuals intended to be institutionalized
A public or private place not designed for, or ordinarily used as, a regular sleeping accommodation for human beings

16. Household: All the people who occupy a housing unit. A household includes related family members and all unrelated people. Unrelated people may include lodgers, foster children, wards, or employees who share the housing unit. A person living alone in a housing unit, or a group of unrelated people sharing a housing unit such as partners or roommates, is also counted as a household.

17. Housing Assistance Payment: The monthly dollar amount a public housing authority (PHA) would pay directly to the landlord on behalf of the Section 8 Voucher holder. The amount of HAP is the difference between the unit rent and the tenant contribution. The tenant contribution in the Section-8 voucher program is 30% of monthly income.

18. Housing Choice Voucher: As HUD's major tenant-based rental assistance program, Section 8 Housing Choice Vouchers allow low-income households to receive rental assistance in a home of their choice. Housing Choice Voucher tenants pay 30% of their monthly income for rent and the federal government pays the landlord the remainder through a local housing authority. Payments to landlords are restricted by the area's Fair Market Rent (FMR). This is called the Housing Assistance Payment, or HAP (see above).

19. Housing Market Area: A geographic region from which it is likely that renters/purchasers would be drawn to a given housing project. A housing market area most often corresponds to a Metropolitan Statistical Area (MSA).

20. Inadequate Housing: Housing with severe or moderate physical problems, as defined in the American Housing Survey (AHS) since 1984. A unit is defined as having severe physical problems if it has severe problems in any of five areas: plumbing, heating, electrical system, upkeep, and hallways. It has moderate problems if it has problems in plumbing, heating, upkeep, hallways or kitchen, but no severe problems.

21. Low-Income Household: A household whose combined income does not exceed 80% of the median family income for the area. This is the income eligibility threshold for most federal affordable housing programs.

22. Market Area: The geographic area from which a project owner could reasonably expect to draw applicants.

23. Market Value: The most probable price that a property should bring in a competitive and open market. This is provided that all conditions requisite to a fair sale are present, the buyer and seller are knowledgeable and acting prudently, and the price is not affected by any undue stimulus.

24. Metropolitan Statistical Area (MSA): An area with at least one urbanized area of 50,000 or more population, plus adjacent territory that has a high degree of social and economic integration with the core. This integration is primarily measured by commuting ties.

25. Net Rent: Net rent is the rent a lessee pays on average per month of a lease period. It is not the actual amount a lessee pays per month, but a mathematical calculation that considers free months on the lease as if they’d been paid for. The net rent may appear on rental listings to guide potential renters toward the listing with the promise of lower payments.

26. NIMBY (Not In My Backyard): Describes the phenomenon in which residents of a neighborhood designate a new development or change in occupancy of an existing development as inappropriate or unwanted for their local area.

27. NOAH (Naturally Occurring Affordable Housing): Naturally occurring affordable housing is housing that is available on the regular market, open to anyone, and happens to be affordable to many families.

28. Operating Subsidies: Payments authorized by the U.S. Housing Act of 1937 for operating costs of low-rent public housing properties. Operating subsidies help public housing authorities pay for utilities, maintenance, security, accounting, reporting and similar operating costs.

29. Overcrowding: The condition of having an average of more than one person per room. Overcrowding is considered a serious housing problem. Overcrowding is not allowed in federally assisted housing.

30. Project-Based Housing Assistance: Project-based housing assistance describes when government housing assistance is tied to the unit, not the tenant. When a tenant moves out, they do not take the rental assistance with them. New tenants moving into the unit will benefit from the rental assistance attached to the property.

31. Project-Based Vouchers: A component of a public housing authority's housing (PHA) Section 8 - Housing Choice Voucher program. A PHA can attach up to 20% of its voucher assistance to specific housing units if the owner agrees to either rehabilitate or construct the units, or the owner agrees to set aside a portion of the units in an existing development.

32. Public Housing: Housing assisted under the provisions of the U.S. Housing Act of 1937 or under a state or local program having the same general purposes as the federal program. Public housing is distinguished from privately financed housing, regardless of whether federal housing subsidies or mortgage insurance are features of the housing development.

33. Qualified Census Tract: Any census tract (or equivalent geographic area defined by the Census Bureau) in which at least 50% of households have an income less than 60% of the area's median gross income. In addition, a census tract may also be a Qualified Census Tract if it has a poverty rate of at least 25%.

34. Redlining: Discrimination based on location is often referred to as redlining. Historically, some lending institutions were found to have maps with red lines delineating neighborhoods where they would not do business, which were typically neighborhoods with large populations of racial minorities.

35. Rent-to-Own: A new pathway to home ownership meant to bridge the gap between renting and owning a home. Rent is generally agreed up front and the purchase price is fixed, providing stability while you save.

36. Rehabilitation: The labor, materials, tools, and other costs of improving buildings, other than minor or routine repairs. Rehabilitation includes when the use of a building is changed to an emergency shelter and the combined cost of this change and any rehabilitation costs does not exceed 75 percent of the value of the building before its use was changed.

37. Renovation: Rehabilitation that involves costs of 75 percent or less of the value of the building before rehabilitation. Examples of renovation projects include jobs like kitchen or bathroom remodels, upgrading windows, or adding a deck.

38. Section 8

A federally funded rental assistance program that pays private landlords the difference between what a low-income household can contribute and the fair market rent.

Section 8 Housing Choice Vouchers (HCV) provide rental assistance for households to use renting in the private market. Section 8 Project-Based Rental Assistance (PBRA) is attached to a specific home or apartment community. In both programs, the tenant pays 30% of monthly income for rent with HUD pays the owner the remainder, up to the area's Fair Market Rent (FMR).

39. Tenant-Based: Tenant-based housing assistance (as opposed to project-based housing assistance) is a broad category of affordable housing programs where the rental subsidy is tied to the tenant. Households receiving the benefits of a tenant-based housing assistance program may be able to keep the benefits when moving.

40. TIF (Tax Increment Finance): Tax increment finance is a mechanism for capturing the future tax benefits of real estate improvements in order to pay for the present cost of those improvements. It is generally used to channel funding toward improvements in distressed or underdeveloped areas where development would not otherwise occur.

41. TOD (Transit-Oriented Development): Transit-oriented development creates compact, mixed-used communities near transit where people enjoy easy access to jobs and services.

42. Utility Allowance: An amount used by a public housing authority (PHA) to determine average utility bills for a specific area. It is used to calculate the tenant's portion of the monthly rent.

43. Waiting List: An ordered list of households who have applied for housing assistance through a housing authority or private landlord. Waiting lists are used when affordable housing demand exceeds the supply of available assistance.

44. Workforce Housing

Workforce housing is housing for the occupations needed in every community, including teachers, nurses, police officers, firefighters, and many other critical workers. The families in need of workforce housing do not fall neatly into a single narrow income category. Employees in some industries (for example, retail sales, food service, and tourism) are more likely to be in lower income ranges. Seasoned workforce jobs with education or training requirements, such as teachers, police officers, nurses, etc., may fall into the middle-income brackets, but still find it difficult to afford homes in the community where they work.

For instance, in the Oklahoma City region, the median annual wage for restaurant cooks is $24,790, for elementary school teachers is $45,810, and for registered nurses is $65,680.

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Human Resources

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1. How do I know what jobs the city has open?

You can see our current career opportunities HERE. We usually have a multitude of positions open, so check back frequently to see if there are any positions that match your experience and skills!

If you're wondering about our application process, you can learn more about it HERE.

2. I’m interested in being a Police Officer/Fire Fighter, how do I apply for these positions?

Applying to be a Police Officer or Fire Fighter is different than applying for another position. You can use the links below to visit the appropriate pages on our website to see how to apply for these roles.

3. What's the best way to apply for a position at the City of Edmond?

If a position piques your interest after reviewing our career opportunities, click on the job title to learn more about the position. If you would like to apply, then click the "Apply Now" button displayed on the page with the career listing. That button will take you to the online application where you can attach a resume, list your experience, and answer screening questions.

Please fill out the application thoroughly and completely, and attach a resume and references. The more details, the better!

For more information about applying with the City of Edmond, visit the How to Apply page and use our Helpful Hints.

4. Any suggestions in completing the application?

Start by reading our How to Apply guide and our Helpful Hints. They'll give you an overview of the application process with some insider advice.

When you start filling out the application, our best advice is get our attention (in a good way)! A job application is your first impression with us, so make sure it's a stellar one. Here are some tips for catching our attention with your application:

Don't skimp on details—complete the entire application thoroughly. Show us your skills!
Upload a whiz-banging resume—optional, but highly encouraged.
Include references—this saves time in the long run.
Communicate—don't hesitate to reach out about your application, and please respond to our emails and/or calls. We'll do what we can to contact you, but we need you to meet us halfway.
Be honest—it doesn't benefit you to include skills you don't have because eventually, it will come out. For example, are you really proficient with "all" computer systems?
- It's much more impressive to be honest from the start—we can teach skills, but we can't teach integrity.

5. Should I attach a resume to my application? / How do I attach a resume to my application?

Attaching a resume is optional, but we highly recommend it!

A resume provides information about your credentials, qualifications, and work history. It's a quick way for us to get a feel for your skills, and it's easier than filling out your profile on our website (although that's a good option, too). We also recommend adding recommendation letters, cover letters, or other documentation relevant to your application.

To attach a resume to your application, use the Upload Resume button listed underneath the job title on the application page. (See image below—area is outlined in red.) Please submit your resume as a doc, docx, or PDF file.

Where to upload a resume on the City of Edmond website

6. Help! I am having issues submitting my application. What should I do?

If you're having trouble, then reach out to us. We'd be happy to take a look at your application and assist you!

You can contact our HR office at (405) 359-4685, or you can email us directly:

Caroline Pierce, Recruitment Manager: caroline.pierce@edmondok.gov
Samantha Nelson, Talent Coordinator: samantha.nelson@edmondok.gov

7. What are your employee benefits?: We offer a host of benefits, including insurance, retirement options, access to a primary care clinic, and much more. You can view a summary of what we offer on our Summary of Employee benefits page.

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KickingBird Golf Club

Show All Answers

1. Do you have any tee times available?: We accept tee times seven days in advance. Tee times may only be reserved for foursomes during the season, March through October. During the off-season, November through February, we will take tee times for twosomes. We also have a foursome-only policy until 11:00 am on Saturdays and Sundays. You may schedule a tee time for five players Monday through Friday all day and Saturday and Sunday after 11:00 am.
You may call the pro shop to schedule a tee time or book your tee times online.

2. How late is your driving range open?

Our driving range is open from:

June 1 to August 17: Open from 7:00 am to 11:00 pm
August 18 to October 31 and March 1 through May 31: Open from 7:00 am to 10:00 pm Sunday through Thursday and 7:00 am to 11:00 pm on Friday and Saturday
November 1 to February 28 (off season): Open from 7:00 am to 8:00 pm

These hours are dependent upon weather conditions. The driving range does close early on Tuesday evenings at 8:30 pm for range maintenance and reopens at 9:00 am on Wednesday mornings.

3. How much does it cost to play on your course?: You can see all of the costs to play at KickingBird Golf Club here.

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Main

Show All Answers

1. How do I contact a city/county department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Court

Show All Answers

1. How much is my ticket?: Please visit the fines and costs page to see a list of the most common citations and their associated fines. Contact the Court Services Department with any further questions at (405) 359-4360.

2. How can I pay my ticket?

Accepted Forms of Payment

Cash
Money Orders
Credit Cards / Debit Cards
Cashier's Checks

Pay in Person

101 E. First Street, Edmond, OK 73034
7:30 am - 5:30 pm Monday-Thursday
7:30 am - 11:30 am Friday
A 3% Service Fee will be applied when paying with a credit card. See notice at the bottom of this page.

Pay by Mail

P.O. Box 2970, Edmond, OK 73083
Include the ticket number on your cashier’s check or money order
Do not mail cash

Pay by Phone

Use your credit card to pay by phone.
Visa, Mastercard, Discover & American Express are accepted.
1-855-743-7173
A 3% Service Fee AND a $2.50 Municipal Online Payments Fee will be applied when paying by phone. See notice at the bottom of this page.

Pay Online

Go to www.municipalonlinepayments.com/edmondok
A 3% Service Fee AND a $2.50 Municipal Online Payments Fee will be applied to online payments. See notice at the bottom of this page.

Pay by Drop Box

101 E. First Street, Edmond, OK 73034
Include the ticket number on your cashier’s check or money order
Do not mail cash

ATTENTION
A SERVICE FEE of 3% will be charged to your credit card, every time, whether paying online, by phone or in person. The fee will appear as a separate charge on your statement. THIS FEE IS NON-REFUNDABLE.
A MUNICIPAL ONLINE PAYMENTS FEE of $2.50 will be charged to your credit card, every time, and IN ADDITION TO the Service Fee, when paying online or by phone. The fee will appear as a separate charge on your statement. THIS FEE IS NON-REFUNDABLE.

Visit the Paying Your Ticket page for more information.

3. Do I have to appear on my court date?: The type of charge would determine your appearance. Contact the court at (405) 359-4360 for appearance requirements.

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Open Burning & Permits

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1. Can I burn grass or leaves?: No, grass and leaves smolder and create large amounts of smoke and because of the dense makeup can be hard to extinguish once ignited.

2. I have old fence panels that have been replaced can I burn them in my burn pile?: No, the fence panel and other wood products used in construction can contain pigmented stains, pressure treated compounds of chromate copper arsenate, pentachlorophenol and creosote, these products create an environmental issue.

3. Can I use any kind of liquid to aid me in getting the fire started?: Flammable liquids should never be used to start the fire. For our environment and your safety we ask that you use kindling to start the fire. If the wood has been dried this should be sufficient in getting the burning process started.

4. Can I have a bon fire for my church or school activities?: Yes, we will require a bon fire permit for the event. Bon fire permits can be obtained by calling 405-216-7303, Monday-Friday 8:00 am to 5:00 pm. Bon fire permits will require a site visit.

5. Can I have an inspection on the burn pile to assure it is safe?: Yes, we will come to your location before you burn and give you advice. Please note that the burning process is your responsibility and liability.

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Oversized/Overweight Structure Move Permit

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1. When did this permitting process begin?: The Oversized/Overweight Structure Move Permit process began October 27, 2021.

2. When should I submit my application?: You should submit your application along with supporting documentation a minimum of 15 business days prior to the date requested for the move.

3. How long does the application/review process take?: We are unable to provide a timeline, due to possible route rejections and submissions of alternate routes.

4. Can I submit my route information without a map?: It is possible to submit your route with specific directions, but it is highly recommended to provide a map with your application to avoid any miscommunication.

5. Are there any times not allowed to move structures through the City of Edmond?

Moves are not allowed from 7 am - 9 am and 3:30 pm - 6:30 pm on weekdays and major holidays.

No after-dark moves are allowed.

6. If my route requires City assistance, will I be charged?: Any move requiring City assistance will incur additional charges; weekend moves will be billed overtime rates.

7. Who is liable for any damage that might occur?

The mover is liable for any expense, damages or costs to City property or private property.

(Reference Chapters 16.30.051 and 16.30.052 of the Edmond Municipal Code)

8. What happens if I don’t have a permit for my move?: Any person violating any of the provisions of Ordinance 3862 in reference to Chapter 16.30 of the Edmond Municipal Code, shall be subject to a Class B offense.

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Parks & Recreation

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1. At which parks can you rent pavilions? Which parks are handicap accessible?: You can rent pavilions at Hafer, Mitch, Chitwood, Stephenson, Shannon Miller, Fink North and South, and Bickham-Rudkin parks. All of our pavilions are handicap accessible with the exception of Hafer Park pavilion #2.

2. Do I need to be an Edmond resident to participate in your activities?: No, you do not need to be a resident of Edmond. We invite everyone to participate in our classes and events.

3. How do I find out what activities you offer? How do I sign up for classes?: You may sign up for classes by coming to the MAC at 2733 Marilyn Williams Drive, online, or by phone at (405) 359-4630.

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Planning & Zoning

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1. Where do I find out how a property is zoned or what type of business is allowed by zoning?: Contact a city planner at (405) 359-4790 for zoning information. View the Online Zoning Map for a quick reference.

2. Where do I find out who owns a particular property in Edmond?: The Oklahoma County Assessor keeps records of property ownership for Oklahoma County. A search can be performed
here.

3. Where do I find out what types of businesses are allowed in certain zoning districts?: Chapter 4 of Title 22 Zoning Ordinance describes which business are allowed by zoning districts. View Chapter 4 of Title 22 Zoning Ordinance.

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Plumbing

Show All Answers

1. Do I need a permit to change out my hot water tank?: Yes, a permit is required. The homeowner should verify that the plumbing contractor is licensed with the City of Edmond and has pulled a permit prior to commencing any work. The ONLY EXCEPTION to this is EMERGENCY REPAIRS. When repairs are performed in an emergency, the permit must be pulled the next business day.

2. If I have my faucet changed out, does my plumber have to pull a permit?: No, If the actual plumbing system, such as the water pipes feeding the faucets are not altered or replaced, no permit is required to change out the faucet.

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Police Department

Show All Answers

1. Where do I go to pay my ticket?

Pay traffic tickets at the Municipal Court, located on the northeast corner of First Street and Littler Avenue: 101 E. First St.

Methods of payment
In person at 101 E. First St. - Cash, cashier's check, money order, Visa, American Express, MasterCard, or Discover

By phone at (405) 359-4360 - Visa, MasterCard, American Express, or Discover

By mail - Cashier's check or money order (do not mail cash)

Drop box at 101 E. First St. - Cashier's check or money order (personal checks are only accepted for tickets not in the Late / Warrant status)

2. Where do I go to take the driving test?: Visit the Service Oklahoma office located at 7 North Broadway in Edmond. They can be contacted by calling (405) 522-7000.

3. How do I sign up for the Citizens Police Academy?: The Citizens Police Academy is a free 11 week series of classes that is designed to enhance relationships with community members by familiarizing academy participants with the Edmond Police Department, its policies and practices. Citizens Police Academy classes are held every spring & fall. Click here for more information.

4. What is the text-a-tip number?: In response to demand from the public for a secure way to submit crime tips, the Edmond Police Department has developed a new tip service for use by the public. To text a tip to the Edmond Police Department, you must have text messaging enabled on your phone. Send TEXT to 625-TEXT or 625-8398. The crime tip service is for non-emergency investigative information only and will not generate a radio call or bring police to your location. You will never receive a return text.

5. Is there a sex offenders list available online?: The City of Edmond Police Department places a high priority on keeping citizens safe. Edmond's Criminal Investigation Division is responsible for monitoring the activities of sex offenders registrants in the City of Edmond corporate limits, enforcing sex registration laws, and communicating Megan's Law information to the public through education and notifications. For more information or questions about Edmond's sex offenders please call (405) 359-4424. View most current sex offenders list.

6. Can I sign up for Motorcycle Safety School?: In an effort to make city streets and highways safer for all, the Edmond Police Department has initiated and implemented a motorcycle safety course designed to teach the motorcycle operator how to survive in traffic. Classes are offered throughout the year, to sign up or register to be notified of upcoming classes click here.

7. Is the Edmond Police Department's budget available online?: The Edmond Police Department's budget, as well as all other city departments' budgets, can be found in the City of Edmond Annual Budget book. View Budget Book.

8. How can I schedule an Edmond Police Officer to talk with my organization?: Interested organizations my call Officer Randy Payne at (405) 359-4437 to request a speaking engagement.

9. Does the Edmond Police Department provide house checks for residents while away on vacation?: Yes. Residents can call (405) 359-4338 to request a house check while away for an extended time.

10. Does the Edmond Police Department do fingerprinting?: Yes. Monday through Friday between 7:30 am and 5:30 pm, no appointment needed. Must present a valid photo identification. The cost is $ 10 for two cards (cards are provided upon request).

11. How can I get a copy of a police / accident report?: You may request a report either online or in person. Printed accident and/or incident reports are $0.25 per piece of paper. Online: Click the link below titled "Request Records" or visit edmondok.com/records. In Person: You must present a valid photo ID at the front desk of the Edmond Police Department (100 E. 1st Street). The Police Records Office is open Monday through Friday from 7:30 am to 5:30 pm. For additional questions, please contact the Police Records Office at (405) 359-4420. The City of Edmond records fee schedule may be found here.
Request Records

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Police Recruitment

Show All Answers

1. When can I apply?: The Edmond Police Department takes applications only during specific hiring periods. You may get your name on a call list by calling (405) 359-4437. You can also "like" our Facebook page for important dates and information. Edmond PD Recruiting Facebook

2. What does it take to be an Edmond Police Officer?: The Edmond Police Department looks for individuals with high levels of integrity, honesty, compassion and moral character. A desire to serve, a strong sense of work ethic and ability to communicate well with others are very important.

3. What are the minimum requirements?: An applicant must be at least 21 years old and cannot have reached their 46th birthday. Along with 24 or more hours of college credit hours with a GPA of 2.0 or higher. Must submit a college transcript.

4. If I am a certified police officer in another state, can I apply?: Yes, however the Edmond Police Department does not accept lateral transfers. Every accepted officer is required to attend the Edmond Police Academy.

5. Is there an Edmond Police Academy?: Yes. It is a 21 week academy. The academy is not a live-in academy, Cadets will return at the end of the training day.

6. Must I complete an application in order to test?: Yes. When the hiring process is open, a preliminary application will be available online. Once your preliminary application is approved, you will receive the Edmond Police Department Official Application Packet via email. Please make sure you have a valid email address.

7. What does the written exam consist of and how can I prepare?: The written exam covers four areas: mathematics, grammar, reading comprehension and report writing. You do not need to have any prior knowledge of police work or police experience to take the test. Honing your skills in basic math, spelling, grammar and reading comprehension in any way you prefer should be sufficient to prepare you for the exam. You need to score a minimum of 70% in all four areas of the exam. The written exam takes approximately 3 hours.

8. What are the physical requirements?: Applicants must pass the Cooper Standards, agility course, timed push-ups, and timed sit-ups.

9. What can I do to prepare for the physical agility course?: Be in good physical condition and of healthy weight. Engage in regular exercise. Increase your cardiovascular health by doing short duration, high intensity workouts.

10. Does the Edmond Police Department hire Reserve Officers?: The Edmond Police Department does not have a reserve officer program. All officers serving are paid commissioned officers.

11. What if I have tattoos?: Our policy is that tattoos cannot be visible and must be covered while in uniform.

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Public Works

Show All Answers

1. What do I do if there is a sewage backup / overflow outside the residence?: Please contact Public Works at (405) 216-7770 right away. After 5:00 p.m., your call will be redirected to Dispatch, and Field Services will investigate immediately.

2. What do I do if there is a water line leak in front of my home?: You can report a leak at your meter location by calling Public Works at (405) 216-7770. Our Field Services Department staff will investigate and report the results to you. If the water leak is in the meter or the city's connections, the city will repair the leak at no cost to you. However, please note that if the water leak is in your connection to the city service, you will need to contact a plumber for the repair.

3. Whom do I call if there is a traffic signal light that is not working?: To report traffic a signal light that is blinking or an outage, please contact Public Works at (405) 216-7770.

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Purchasing

Show All Answers

1. How often does Procurement cut accounts payable checks?: Normally we cut checks every Wednesday for all approved invoices.

2. How will I hear about upcoming opportunities?: To reach as many interested vendors as possible, the City uses several ways of announcing bid opportunities. You may be notified if you have registered with our online bidding system. Advertisements announcing Public Works Improvement and/or General Construction projects will appear in the Edmond Sun and the Journal Record.
Consult Our Website

3. What is your bill to address? Where should invoices be mailed or emailed?: City of Edmond
Accounts Payable
PO Box 2970
Edmond, OK 73083
Email: invoices@edmondok.gov

4. How much lead time should I routinely provide Procurement to process a vendor invoice, check requisition or expense report?: As must time as possible, but three to four business days at a minimum please.

5. Who should I contact if I have a question related to the processing of a vendor invoice, check request, expense report, etc.?: Please contact Purchasing A/P at (405) 359-4579 or contact the Purchasing Manager at (405) 359-4533.

6. What is considered a proper business purpose?: A proper business purpose as deemed by the IRS answers the following questions pertaining to the expense:
-Who received the benefit of the expense list?
-What was the purpose of the expense?
-Why was the expense needed?

7. When do I need to obtain competitive bids?: As per City Policy on Competitive Bidding, bids must be obtained whenever items or services being procured are for more than $50,000.

8. Who should I ask for assistance in obtaining competitive bids?: Contact the Purchasing Manager at (405) 359-4533 or via brenda.mayer@edmondok.com.

9. Who should I ask for assistance in finding a vendor?: Contact the Purchasing Manager at (405) 359-4533 or via email at brenda.mayer@edmondok.com.

10. Who should I contact if I need a purchase order processed?: Contact the Purchasing Manager at (405) 359-4533 or via email at brenda.mayer@edmondok.com.

11. Who should I contact if I have a concern with a vendor?: Contact the Purchasing Manager at (405) 359-4533 or via email at brenda.mayer@edmondok.com.

12. I received a 1099 why? I did not receive a copy of my 1099 last year. Who do I contact?: Please contact Purchasing A/P at (405) 359-4579 or contact the Purchasing Manager at (405) 359-4533.

13. Does the City ever sell any scrap or equipment?: The City of Edmond is not on a set schedule for when it disposes of scrap, surplus material, or obsolete equipment/vehicles. When the time for us to dispose of these types of items/materials, the City primarily utilizes the online auction site E-Bay. For the most up-to-date information regarding surplus contact the Purchasing Manager at (405) 359-4533 or via email brenda.mayer@edmondok.com.

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Rain Barrel & Compost Bin Distribution Event

Show All Answers

1. What features are included with the rain barrels?

“Upcycled” product modified in the USA
Composed of high-quality, food-grade HDPE
Designed for ease of use with multiple connections
Preassembled with brand new fittings
Gravity-fed, no pump required
Multiple rain barrels may be linked together
Built-in screen keeps out debris and mosquitos
One year warranty

2. What does the term Upcycle mean?: Upcycle means to repurpose a discarded object to create a product of higher quality or value than the original.

3. Are these barrels brand new?: No, the barrels are composed of high-quality, food-grade HDPE and were previously used to ship food to the US from trade partners. The barrels may have scuff marks from shipping and handling, but each barrel is inspected to ensure the structural integrity of the barrel is not compromised. The barrels are then cleaned and outfitted with brand new fittings and screens. Although the barrel interior is cleaned with a pH-neutral soap, there may still be residual odors of the commodities originally shipped in the barrels, such as olives and pickles. The odors will dissipate over time, but until then, you may crave pizza when you're around your new rain barrel! The barrel shapes will also vary depending on what barrels are available during the ordering period.

4. Is a warranty offered with a rain barrel purchase?: Yes, the rain barrels come with a 1-year warranty on the material and workmanship. The warranty is voided if the rain barrel is not properly winterized prior to a freeze event.

5. Do I need to be a resident of Edmond to place an order?: No, it doesn’t matter where you live in the OKC metro. You may place your order with any of the participating municipalities depending on which date(s) and pick-up location is more convenient for you.

6. Is it illegal in Oklahoma to catch rain water?: No, it is not illegal in Oklahoma, it is actually encouraged.

7. Does the City of Edmond charge homeowners for catching rain water?: No, there is no charge or additional fee for homeowners to use rain barrels to catch and reuse rain water.

8. Does Edmond have a rain barrel that I can see before purchasing?: Yes! The City of Edmond has a rain barrel on permanent display in the 1st floor lobby of the Planning & Public Works Building at 10 S Littler Ave. If you have questions about the program after looking at the rain barrel, please go upstairs to the Engineering Department on the 2nd floor to speak with the Event Coordinator, Jordan Peebles.

9. How do I purchase an item(s)?: Access Edmond’s online order page using the link found at www.edmondok.com/rainbarrels. Once you’ve selected an item you want to purchase, click the "Add to Cart" button. When you’re ready to check out, view your “Cart” and select “Proceed to Checkout”. You may choose to pay with either your PayPal account or by credit card through PayPal’s Guest Checkout. To pay by check or money order, print off the mail-in order form, fill it out and mail it to Upcycle Products at P.O. Box 315, Channahon, IL 60410.

10. Why is my shipping address required during online checkout? Don’t I have to pick up my purchase during the event?: if you order a rain barrel, compost bin, or barrel pedestal, you will be required to pick up those items during the event; however, the smaller accessories will be shipped directly to your home, so a correct shipping address is required.

11. Why is my phone number requested during online checkout?: A phone number is necessary so that the City of Edmond has a quick contact method should a homeowner forget to pick up their order on the day of the event. The phone number provided during checkout will only be used to arrange a new pick-up time, and will not be shared or used for any other purpose.

12. I am having trouble placing an online order. Who do I call?: Please call Richard Fielding with Upcycle Products at (815) 735-9583.

13. Can my order be shipped directly to me?: If you order a rain barrel, compost bin, or barrel pedestal, you will be required to pick up those items during the event; however, Upcycle Products will ship the smaller accessories directly to your home.

14. Can I reserve a rain barrel online and pay for it during the event?: No, all products must be purchased directly from the vendor before the event.

15. Will there be extra rain barrels and composters available for purchase the day of the event?: No, the City of Edmond will only receive products that were pre-ordered. No additional barrels or accessory items will be available during the event for purchase or exchange.

16. What if I am not able to pick up my order the day(s) of the event?: We cannot guarantee holding your items for a later pick-up. You may have a friend or neighbor pick up your order for you as long as they have your name and order receipt.

17. What can I do if I miss the order deadlines?: Additional OKC municipalities are also participating in this regional event and you may place an order through one of their programs, but you will have to pick up your order at their facility during their scheduled event. Visit Upcycle’s webpage to find information on the other municipal events.

18. Will the rain barrel and compost bin fit in my car?: Yes, most 4-door sedans will be able to accommodate both products in either the back seat or front passenger seat. There may be some exceptions depending on the make and model of the car.

19. What are the dimensions of the rain barrel?: The rain barrels are 55-gal, 38” H x 22” D.

20. Does my Homeowner's Association (HOA) allow rain barrels?: We recommend you check with your HOA for appropriate placement, color or design of any rain barrel before purchasing and installing.

21. Where is the best place to put my rain barrel?: Choose a downspout on your house or garage that is closest to the plants you water the most. If you choose to set up a drip irrigation hose, remember that Upcycle’s rain barrels operate by gravity so be sure you install the barrel so the water can run downhill. If you want to put your rain barrel around the corner from where the gutter is located, Upcycle also offers flex hoses that will connect to your downspout and then wrap around the corner to direct the water into the barrel.

22. My home does not have a gutter system. Can I still use a rain barrel?: Yes! You can still reap the benefits of owning a rain barrel without gutters. Walk around your home during a rain event and observe where rain water drips from your roof line. Remember the area where you see the most drainage and place your rain barrel under that spot. Adding a “rain chain” under the roof crease in that location will help to divert the rain directly into your rain barrel.

23. How do I install my rain barrel?: Your Upcycle rain barrel comes with all the components needed to start collecting rainwater. Read the setup instructions prior to installation. Be sure to attach a garden hose to the overflow fitting in the top section of the barrel so that when the barrel is full, the overflow can be diverted away from the foundation of your house and keep the barrel’s water level below the screen.

24. Will the City of Edmond assist with the installation of my new rain barrel?: No, each homeowner will be responsible for installing their new rain barrel.

25. Do I need to elevate my rain barrel?: Elevating your rain barrel isn’t required for it to function, but since these barrels rely on gravity to drain the stored water, extra height will help increase the head pressure. For every foot of height you add to your rain barrel stand, you’ll gain 0.43 psi of head pressure. From a practical standpoint, the extra height will also make it easier to access the spigot at the base of the barrel. If you do choose to elevate your rain barrel, be sure to install on a solid, level foundation that will support 600 lbs.

26. What do I need to know about maintaining my rain barrel?: Upcycle’s rain barrels require very little maintenance. Keep the lid locked and the screen clear of debris. If the stored water begins to develop a foul smell, you may want to drain and clean the inside with a brush and fresh water. To clean the screen, simply remove the lid, carefully lift the dirty screen out and clean. Place the screen back onto the lid and screw back into place. If your screen is damaged, use the existing screen as a template and cut yourself a new one using a similar material which may be available at your local hardware store.

27. What are effective ways to prevent algae/mold growth in rain barrels?: Despite the appearance and scent, algae found in rain barrels are typically not harmful and the added nutrients may be beneficial to your soil and plants. However, here are a few options homeowners may use to help prevent algae growth in rain barrels:

• Upcycle rain barrels are made of food-grade HDPE that have natural UV inhibitors that will prevent sunlight from entering the barrel and encouraging algae growth.

• The simplest method is to regularly use and/or drain your barrel. Stagnant water promotes algal growth.

• Algae growth depends on sunlight, so install your rain barrel on the side of your home that receives the least amount of sun.

• In addition to sunlight, algae also needs nutrients to grow so keeping your home’s gutters free of leaves and debris will cut off the nutrient supply to the rain barrel.

• Vinegar or bleach may be used in small amounts to stifle algae growth. Add 1 cup of vinegar to a full rain barrel or add 1/8 tsp of regular, unscented, liquid household bleach for each gallon of water in the rain barrel, stir, and let it stand for a day or two before using the water.

• Clean your rain barrel and attachments once per year with an eco-friendly cleansing agent.

28. How do I winterize my rain barrel?: You do not need to remove the fittings for winter. Upcycle uses plastic fittings because brass and steel do not interface well with plastic barrels. These items expand and contract at a different rate, which is the major cause of other manufacturer’s barrels leaking in a short period of time. The only thing you need to do to prepare for the winter season is to drain all the water out of the barrel, remove any hoses, remove the linking fitting cap, and open the ball valve. If the barrel fills with water and freezes, the barrel will crack and void Upcycle’s one year warranty.

29. What about mosquitoes?: Upcycle’s rain barrels are equipped with a mosquito-proof screen that prevents mosquitoes from entering. Make sure the supplied components are installed in their proper positions and you will not have to worry about mosquitoes.

30. What if I do not use all of the stored rainwater after a storm?: If you are having trouble using your rainwater, you may attach a hose to your barrel’s ball valve and extend it to your planting bed and then attach a soaker hose that will allow for drip irrigation. We recommend you manually open up the holes on the soaker hose with a knife or scissors after you decide where you want the water to drip out. Then through trial-and-error, you can determine to what degree the ball valve should be left open to provide enough pressure to drip onto your plants.

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Recycling

Show All Answers

1. How does my recycling collection work?: Roll your container to the curb by 7 a.m. on your collection day. The container is emptied mechanically from inside a Republic Services® vehicle cab. The driver uses a joystick, much like those used in video games, to operate the automated arm that picks up the container and empties the garbage into the truck. The container is set back in place, and the Republic Services truck moves on to the next stop.

2. When should I set out my recycling polycart?: Be sure your container is at the curb by 7 a.m. on your collection day to ensure collection. Or, you may set your container out the night before, if you wish.

3. What can I put in my recycling container?

Only the acceptable recycling items may be placed in your recycling container.

Accepted:

#1 and #2 Plastics
Metal and Aluminum Cans
Glass Bottles/Jars
Cardboard, Newspaper and Magazines
Paper
Paper Food Containers

NOT Accepted:

#3 - #7 Plastics
Aluminum Foil
Polystyrene Foam
Syringes/Razor Blades
Tires
Waxed Cartons
Wood/Yard Waste
Food Wrap
Plastic Bags

Read a full list of acceptable and non-acceptable recycling items here

4. What happens if I put something in my container that does not belong?: The container will need to be sorted out and then sent to the landfill, causing the cost to rise. It can also cause acceptable items to be thrown away.

5. Why did plastics #3 - #7 get removed from the acceptable list?: Unfortunately there is no longer a market for, or a way to responsibly recycle, plastics #3-#7. We can still accept #1 and #2 plastics.

6. What day is recycling picked up from my address?: Follow this link and enter your home address to see what days trash and recycling is picked up from your residence.

7. Can I opt out of the recycling program and if there is a charge how do I go about getting that taken off my bill?: The City of Edmond elected to provide recycle/trash collection and disposal services for the mutual benefit of all residents. Our goal is to provide the best possible service for the lowest possible cost using "economies of scale." In other words, all customers benefit collectively from lower pricing than each could obtain individually. All residents have the recycle charge included in their Solid Waste Utility; however, the participation is voluntary.

8. Do I own my recycling collection cart?: As part of your recycling service, The City of Edmond provides a 96-gallon recycling poly cart. The carts are permanently assigned to each residential address and belong to the city.

9. Can I drop off recyclables at the Edmond Transfer Station?: The Transfer Station located at 5300 Recycle Trail accepts recyclable materials. You may drop off cardboard, plastics #1 & #2, as well as Aluminum. There is no fee to drop off recyclable items. To utilize this service, a utility bill and driver's license must be shown to verify you are an Edmond Solid Waste Customer.

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Risk Management

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1. What is risk management?: Risk management is the prevention and elimination of any potential losses. If a loss does occur, the cost will be minimized by a variety of means such as risk transfer, insurance, loss prevention programs, etc.

2. What is the purpose of having a risk manager?: The city has obtained a risk manager to eliminate losses and control the total cost involved for both insurance and claims.

3. What are the risk manager's responsibilities?: The risk manager works closely with the city attorney in regard to the investigation, documentation, and negotiation of all claims against the city and its related entities. The risk manager also directs the Safety Program, Insurance Program, and the identification and evaluation of risk exposures.

4. What are tort claims?: Tort claims are filed to recover damages for vehicle accidents or incidents involving damage to property or personal injury caused by the City of Edmond. A Notice of Tort Claim form must be filed with the Risk Manager's Office to report a claim and initiate the investigation process.

5. Who do I contact for a tort claim?: For a copy of a Tort Claim Form, contact (405) 359-4607 or download the Tort Claim Form.

6. What is the procedure for a tort claim?

The procedure is as follows:

The city receives a completed Tort Claim Form from a claimant with all required documentation attached. Directions for completing the Notice of Tort Claim are outlined on the back of the form.
The claim is evaluated by the Risk Management Department to determine if it should be submitted to the insurance company for investigation of liability, or if repairs can be made-in house.
When a claim is submitted to the insurance company, it is investigated and a recommendation is made to the city to either approve or deny the claim.
The City Council and / or Risk Management Department has final authority to accept recommendation.

7. What can I do to contribute to the City of Edmond in terms of safe practices?: If you have a safety concern that would involve working conditions or a condition that could cause harm to the general public, contact Makaria Zolbe at (405) 359-4607.

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Senior Center

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1. What is the age requirement to attend the Senior Center?: Fifty-five (55) years of age or better.

2. Where is the Senior Center located?: 2733 Marilyn Williams Drive, Edmond. Located in Mitch Park just off Covell Road, between Kelly and Santa Fe. Phone: 405-216-7600.

3. Is there a membership fee to attend the Senior Center?: No. We do accept a “voluntary” donation of $15.00 per year. This money goes toward future programs and activities. Some classes may require a fee, you pay the instructor directly.

4. When can we come tour the Senior Center?: During regular business hours 8:00 am - 4:00 pm; Monday through Friday.

5. Do you provide transportation to the Senior Center?: No. The Edmond Senior Center does not provide transportation to the facility.

6. What services do you provide at the Senior Center?: Recreational, social and educational activities for *independent older adults age 55 and better.
*an independent adult requires no supervision and is capable of planning and executing activities of interest at the Senior Center.

7. Where can I pick up a copy of your monthly newsletter?: You may pick up a copy of the monthly newsletter at the Edmond Senior Center (2733 Marilyn Williams Drive), or you may view it online here.

8. Do you serve lunch at the Senior Center?: Yes, lunch is served at 11:30 am. The suggested donation for lunch is $5.00. You may call two business days in advance to put in your reservation. Call our meal hotline at 405-216-7900.

9. Can I bring my child/grandchild to the Senior Center?: Children may visit the Senior Center only if they are with an adult and are touring the building.
Children are not allowed to participate in Senior Center activities except if they are part of a special program or a special event includes families.

10. Can I bring my pet to the Senior Center?: Pets are not allowed within the Senior Center except service animals or therapy companions. Trained and licensed animals may be brought to the Senior Center as part of a scheduled program.

11. Does the Senior Center have information on senior housing in Edmond?: Call Senior Connection at 405-943-4344 for more information.

12. Do you teach computer classes at the Senior Center?: No. Call Francis Tuttle at 405-717-7799; or Computer Club of Oklahoma City/Senior Net at 405-843-4300 ( www.ccokc.org ) for more information.

13. Does the Senior Center have a pool/exercise equipment?: We have stationary bikes only and no pool. However, the YMCA located next door to our building is equipped with a pool. Please note that the Edmond Senior Center is not affiliated with the YMCA and participation in Senior Center activities does not grant membership or admission to the Mitch Park YMCA. Learn more about the YMCA by visiting their website.

14. Do you have information about the trails at Mitch Park?: We have maps only, for more information call the Parks and Recreation Department at 405-359-4630.

15. Do you rent rooms at the Senior Center?: Yes. Limited rentals are available. Call Parks and Recreation Department at 405-359-4630.

16. Do you know the number for the mobile meals program?: Yes. The Mobile Meals number is 405-341-3111.

17. Does the Senior Center meet ADA requirements for handicap accessibility?: Yes.

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Sex Offenders

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1. What are behavioral / physical indicators of sexual abuse?

Possible indicators include:

A fear of certain places, people, or activities, especially being alone with certain people (children should never be forced or coerced into giving affection)
Difficulty walking or sitting
Disturbed sleep / frequent nightmares
Drastic change in school performance
Loss of appetite or trouble eating or swallowing
Pain, itching, bleeding, fluid, or rawness in the private areas
Reverting back to outgrown behavior, such as bedwetting or thumbsucking
Sexual behavior or knowledge beyond their years
Sexually acting out on younger children
Sudden mood swings, withdrawal, rage, fear, or anger
Using new words for private body parts

Not all of these indicators will mean that your child has been victimized. Some behaviors listed can be part of normal development or stress. The greater the number of indicators present and the more sudden the onset, the more reason you have to be concerned. Physical evidence in genital or rectal areas must be taken seriously and treated immediately.

2. If I know of an offender that is not in your database, should I contact you?: Yes! Please contact the Criminal Investigations Unit at (405) 359-4424.

3. I recently received a sex offender notification. What should I tell my young child?: Explain the concept of tricky people and boundaries to your child. For specific tips on how to handle the situation with your child, see the Tricky People and Boundaries page.

4. Is most childhood sexual abuse committed by strangers?: No. Strangers are not the most common perpetrators of sexual abuse. Most children are sexually abused by someone known or related to them, often in a position of trust or authority. Studies indicate that no more than 10-30% of sex offenders were strangers, meaning that up to 90% of children sexually abused had some type of relationship with their abuser.

Children are abused most often by someone that they know, such as a relative, the best liked coach, the pillar of the community, pediatrician, teacher, scout leader, or religious leader. Tricky people look just like you and me, but they try to manipulate our children into certain actions or situations.

5. What can I do to help prevent my child from being sexually abused or abducted?: Establish and explain healthy boundaries with your child and explain that people have certain roles. For example, their music teacher teaches them music, and their sports coach teaches sports. It is important to be aware and understand the limits or boundaries of those relationships.

Educate yourself and your children as to the tricks that perpetrators use to lure and / or groom children. Stranger Danger child-prevention education is outdated and does not address the reality that most children have an established relationship with the abuser or abductor. The National Center For Missing and Exploited Children stresses the importance of educating children using clear, calm, reasonable messages about situations and actions to look out for instead of confusing profiles or images of strangers. The Yello Dyno program educates children about tricky people who establish relationships with children or their families for the primary purpose of abusing them.

Incarcerated pedophiles tell us to be suspicious if someone seems more interested in your children than you. One convicted offender said, "parents are so naive. They're worried about strangers and should be worried about their brother-in-law. They just don't realize how devious we can be." Another offender told parents that they should, "Know that we will use any way we can to get to children."

Always monitor your children while they are on the internet and stress the importance of never giving out their name and address.

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Smart Choice

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1. What is Smart Choice?: Smart Choice will be a group of programs and services, implemented over time, that use data provided by our upgraded smart meters. Smart Choice will help you better track and manage your utility usage as well as allow The City of Edmond to provide enhanced services and programs to you.

2. What is a smart meter?

Smart meters record your water and energy usage the same as our previous meters do. However, unlike our previous meters that require manual monthly readings, your smart meter will now transmit your utility usage to the City daily. This will make your usage data more accessible to both you and the utility.

The meters use a low-powered radio to send your usage readings to the City of Edmond electric and water offices through a secure mesh network. This data is then processed and validated so you can see your previous days’ hourly usage, as well as long-term historical data. The meters will also notify us if there is an issue so we can better serve you.

3. How will smart meters benefit customers?: In conjunction with a new web portal coming in 2023, this enhanced technology will allow you to access the previous days’ hourly usage for your water and electric service. Additionally, historical hourly usage will be available to view and graph. Various tools will help you track, compare, and monitor your usage so you can better control your utilities. In time, we will be offering additional programs and services under the Smart Choice program.

4. How will smart meters benefit the City of Edmond?: The upgrade to smart meters will help the City of Edmond’s electric and water systems make better use of the current infrastructure serving you and will better predict new infrastructure needs, reducing upfront costs while also meeting long-term service needs. Additionally, through the various alerts and alarms generated by the meters, we can serve you better by reacting to service issues more quickly.

5. When will I get my smart meter?: The installation of smart meters began in June 2022 and will be done in segments over 18 months to 2 years. Approximately 2 to 4 weeks before your scheduled installation date, you will receive a notification letter with detailed information about the installation process.

6. Will my bill look different?: Your utility bill will still look the same. Through the web portal, launching in late 2023, you will be able to access your previous day’s usage readings and other detailed information about your bill.

7. What are we doing to protect customer information?: The City of Edmond has always worked diligently to ensure the safety of customer data. First, the meters do not collect, store, or transmit personally identifiable information. Second, the mesh network used to transmit the data is a secure and encrypted network. Next, once received by the City, the data is processed and stored on secure servers. Finally, the City does not release any water or electric data without the customer’s written permission.

8. Does the City of Edmond know what personal device is using water or power?: While smart meters will inform the customer and the City of Edmond utilities of hourly consumption data, they cannot and do not identify which specific device in your property that using water or energy. The detailed consumption history is to help you monitor the devices you may be using and their impact on your bill. It also provides a way for the City of Edmond to better manage our electric and water systems, as well as engineer and plan for future system improvements.

9. Can I opt out of having a Smart Choice meter installed at my location?

While we believe this will greatly benefit our customers, we understand some may want the option to opt out of getting the new smart meters. If that is a choice you want to make, you can let us know with an email to smartchoice@edmondok.gov. Please provide your name and address in your email.

The opt-out option is for single-family residential customers only. If the customer is receiving both water and electric service, they will be required to opt-out of both of those services. A video explaining the opt-out option is available here: https://youtu.be/EJ-tcHl90zI.

Please note that if you choose to opt out after the meters are already installed at your location, an $85 enrollment fee will be charged. However, if you opt out before installation, there will be no $85 enrollment fee. A $15 monthly fee will apply to all opt-out customers, but will not start being applied to your bill until installations have occurred in your area. This fee covers the ongoing cost of personnel and equipment to manually read non-AMI meters and process that read for billing.

Finally, we do want to note that some opt-out customers have older electromechanical electric meters. These electric meters are reaching the end of their useful life. As part of our Smart Choice rollout, we will be replacing these with a non-communicating, electronic meter. These meters do not have a radio to transmit data back to our utility office like the Smart Choice meters.

10. Can the City of Edmond limit the amount of electricity I use?: Smart Choice meters can't limit the amount of electricity or water you use. They do not have this capability. As always, how much water and energy you use is up to you. The meters merely offer a quick, efficient way to record usage and, when the customer portal is ready, make hourly usage information available to the customer.

11. Will I be automatically placed on a time-of-use rate?: No. The current residential rates will remain the rate used for utilities. In the future, should Edmond Electric develop and make available a time-of-use rate program option, it would be completely voluntary. No customers will be required to switch to a time-of-use rate program. In fact, the new Smart Choice meters will help assist customers in evaluating their usage to determine if a time-of-use rate is a good fit for their needs.

12. Can the City of Edmond remotely disconnect my utility services?

Yes. Remote disconnects allow Edmond utilities to more conveniently turn on and off services as people move into and out of their homes and businesses. With two universities and a nearly full apartment inventory, there are multiple times a year when requests for service connects and disconnects greatly increase.

Before Smart Choice implementation, each connection/disconnection of service required a vehicle to be sent to the site to manually turn the service on or off. By using the remote connect/disconnect feature, Edmond’s utilities can limit trucks on the road to provide this service, reducing traffic and the associated pollution and congestion.

13. Didn’t see an answer you were looking for?: Please call our Utility Customer Service Department at (405) 359-4541 or email smartchoice@edmondok.gov

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Smoke Alarms

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1. Why should my home have smoke alarms?: In the event of a fire, a smoke alarm can save your life and those of your loved ones. They are a very important means of preventing house and apartment fire fatalities by providing an early warning signal -- so you and your family can escape. Smoke alarms are one of the best safety devices you can buy and install to protect yourself, your family, and your home.

2. What types of smoke alarms are available?: There are many different brands of smoke alarms available on the market, but they fall under two basic types: ionization and photoelectric.

Ionization alarms sound more quickly when a flaming, fast moving fire occurs. Photoelectric alarms are quicker at sensing smoldering, smoky fires. There are also combination smoke alarms that combine ionization and photoelectric into one unit, called dual sensor smoke alarms.

Because both ionization and photoelectric smoke alarms are better at detecting distinctly different yet potentially fatal fires, and because homeowners cannot predict what type of fire might start in a home, the U.S.Fire Administration recommends the installation of both ionization and photoelectric or dual sensor smoke alarms.

In addition to the basic types of alarms, there are alarms made to meet the needs of people with hearing disabilities. These alarms may use strobe lights that flash and/or vibrate to assist in alerting those who are unable to hear standard smoke alarms when they sound.

3. Where should I put smoke alarms?: Install smoke alarms on every level of your home, including the basement. Many fatal fires begin late at night or in the early morning. For extra safety, install smoke alarms both inside and outside sleeping areas. Since smoke and many deadly gases rise, installing your smoke alarms at the proper level will provide you with the earliest warning possible. Always follow the manufacturer's installation instructions.

4. Where would I get smoke alarms?: The Edmond Fire Department provides smoke alarms to citizens within the City of Edmond. You can make arrangement through the Edmond Fire Department to have an alarm delivered and installed free of charge. Call (405) 216-7303 for more details.

This services is made possible through a joint venture with area merchants.

5. Are smoke alarms hard to install?: If your smoke alarms are hard wired, which means they are wired into the electrical system, you will need to have a qualified electrician do the initial installation or install replacements. For battery-powered smoke alarms, all you will need for installation is a screwdriver. Some brands are self-adhesive and will easily stick to the wall or ceiling where they are placed.

For all smoke alarm installations, be sure you follow the manufacturer's instructions, because there are differences between the various brands. If you are uncomfortable standing on a ladder, ask a relative or friend for help. If you have trouble installing your smoke alarm, call the Edmond Fire Department at (405) 216-7303 for assistance.

6. How do I keep my smoke alarm working?

If you have a smoke alarm with batteries:

Smoke Alarms powered by long-lasting batteries are designed to replace the entire unit according to manufacturer's instructions.

In standard type battery powered smoke alarms, the batteries need to be replaced at least once per year and the whole unit should be replaced every 8-10 years.

In hard-wired, battery back up smoke alarms, the batteries need to be checked monthly, and replaced at least once per year. The entire unit should be replaced every 8-10 years.

Helpful Tip

Pick a holiday or your birthday and replace the batteries each year on that day.

If your smoke alarm starts making a "chirping" noise, replace the batteries and reset it.

7. What if the alarm goes off when I'm cooking?: Then it's doing its job. Do not disable your smoke alarm if it alarms due to cooking or other non-fire causes. You may not remember to put the batteries back in the alarm after cooking. Instead clear the air by waving a towel near the alarm, leaving the batteries in place. The alarm may need to be moved to a new location. Some of the newer models have a "hush" button that silences nuisance alarms.

8. How long will my smoke alarm last?: Most alarms installed today have a life span of about 8 - 10 years. After this time, the entire unit should be replaced. It is a good idea to write the date of purchase with a marker on the inside of your alarm so you will know when to replace it. Some of the newer alarms already have the purchase date written inside. In any event, always follow the manufacturer's instructions for replacement.

9. Is there any extra information I should know about smoke alarms?: Some smoke alarms are considered to be hard-wired. This means they are connected to the household electrical system and may or may not have battery backup. It's important to test every smoke alarm monthly and replace the batteries with new ones at least once a year.

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Solid Waste Services

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1. As a resident, what do I get for my $15.35 per month?: Edmond customers receive a 96-gallon refuse (trash) cart, a 96-gallon recycling collection cart and unlimited household hazardous waste (HHW) collections.

2. How do I schedule a bulk collection and how is the charge for that service determined?: Monthly large item / bulky collections are available on an on-call basis for all residential and commercial customers. You don't have to store unwanted items. You can request this monthly service on an as-needed basis by calling the Utility Customer Service Center at (405) 359-4541.

Charges are $10 per cubic yard for the first 2 cubic yards and $5 for each additional cubic yard. Note: dimensions for a cubic yard are 36 inches in length, 36 inches in width, and 36 inches in height.

For larger piles of debris such as tree limbs, one can determine the number of cubic yards by measuring the pile of debris (in feet) and multiplying the length by the width by the height, and then dividing that total of those three measurements by 27 to get cubic yards.

3. Can I opt out of the recycling program and if there is a charge how do I go about getting that taken off my bill?: The City of Edmond elected to provide recycle/trash collection and disposal services for the mutual benefit of all residents. Our goal is to provide the best possible service for the lowest possible cost using "economies of scale." In other words, all customers benefit collectively from lower pricing than each could obtain individually. All residents have the recycle charge included in their Solid Waste Utility; however, the participation is voluntary.

4. Why must we use the city's trash service?: State of Oklahoma laws require municipalities to provide weekly garbage and trash collection and disposal service for the safety and welfare of the general public. Municipalities may permit, contract, or provide the services themselves. Edmond residents and businesses must use the trash service provided by the city, unless their location is beyond the city's service area. If the city does not provide service, the resident or business can contract the service directly with private providers.

Edmond elected to provide trash collection and disposal services for the mutual benefit of all residents. Our goal is to provide the best possible service for the lowest possible cost using "economies of scale." In other words, all customers benefit collectively from lower pricing than each could obtain individually.

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Special Events

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1. Are Weddings & Birthday Parties a “Special Event”?: No, if you are wanting to rent a pavilion at one of the parks for a wedding or birthday party this can be done through Parks and Recreation at 359-4630.

2. How do I rent a room in the Multi-Activity Center?: To inquire about room availability at the Multi-Activity Center in Mitch Park, please contact the Parks and Recreation Department at (405) 359-4630.

3. How do I rent a pavilion in an Edmond City Park?: If you would like to rent a pavilion for a private event such as a wedding or birthday party, please contact the Parks and Recreation Department at (405) 359-4630.

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Storm / Re-Roof Information

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1. If my roof has an existing lumber sheathing deck (1x6, 1x8, etc.), do I have to re-deck my roof with OSB or plywood when replacing the asphalt/composition roofing?: It depends, as this requirement comes from a change in shingle manufacturers’ installation instructions. Some, not all, shingle manufacturers now state (in their instructions) that their product cannot be installed on solid lumber sheathing wider than a 1x6. This is due to the possibility for expansion/contraction of the deck boards wider than a 1x6. The code does state that new roof covering material (shingles) must be installed in accordance with the manufacturers’ installation instructions. These instructions may also address the gap between boards and may require an overlay of OSB or plywood if the gaps are too wide.

2. If my shingle manufacturer does not allow my existing (1x8, 1x10 etc.) deck to be used as a base for their product, do I have to remove the old decking or can new OSB or plywood sheathing be installed: The 2018 International Residential Code (IRC) does not require you to remove the existing deck material prior to installation of a new sheathing substrate except in very unusual circumstances where the existing roof framing is inadequate. Roof replacements do require the removal of all existing layers of roof covering (shingles).

3. Is Drip edge required by code?: Yes, per IRC section R905.2.8.5 drip edge is required for asphalt shingle installations. Drip edge must be installed in accordance with the manufacturers’ installation instructions.

4. My roofing contractor told me I need to add a cricket to my existing fireplace chimney. Is this correct?: If the chimney measures more than 30 inches wide, perpendicular to the slope, then a cricket is required per the IRC section R903.2.2.

5. If a permit or inspection are not required, do I still have to meet code?: All requirements of the code are enforced and in effect even if a specific permit or inspection are not required.

6. Is an ice and water shield required?: No, currently it is not specifically required by code unless mandated by a shingle manufacturers’ installation instructions for certain applications.

7. Is valley flashing/lining required?: Yes, multiple code approved options are available per IRC section R905 for asphalt installations.

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Stormwater Quality

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1. Does Stormwater Quality come to schools?: Yes, we have two Water Quality Specialists who are available to present a stormwater quality lesson to groups of all ages. Our focus for the lesson is on the importance of safeguarding our ponds, streams, and lakes for generations to come. Our interactive water pollution model, Enviroscape, demonstrates how everyday actions like fertilizing, lack of automobile maintenance, soil erosion and illegal dumping can harm our waterways. Offering a hands-on approach, the model also shows the effects of pollution in waterways by allowing students to pollute with harmless, simulated chemicals and make it rain with spray bottles. The lesson's length is typically 30 – 45 minutes depending on the level of participation. We also have several educational giveaways for participants. To schedule a lesson, please contact Nancy Kennedy at (405) 359-4772.

2. What is stormwater?: Stormwater is all of the water discharged during any given rain event that will eventually reach a storm drain or storm sewer system.

3. What's the big deal? It's just rain, right?: Stormwater runoff can carry pollutants, both chemical and organic, into local streams and lakes. Since the stormwater sewer system is tied to these water bodies the pollutants that runoff can contain will eventually get into the stream ecosystems and do harm.

4. Is stormwater runoff treated at the wastewater treatment plant before being discharged to waterbodies?: No, this is a common misconception. The City of Edmond operates a wastewater collection system comprised of "separate" sewers. Separate systems are comprised of two independent piping systems: one system for "sanitary" sewage (i.e., sewage from homes and businesses) and one system for stormwater. Stormwater, unlike sanitary sewage, is not piped to the wastewater treatment plant. Instead, stormwater enters the stormwater pipe system carrying pollutants such as sediment, pet waste, pesticides, fertilizers, automobile fluids (such as gasoline, oil, and antifreeze), deicing products, yard wastes, and litter. These contaminants are then discharged untreated into our streams.

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Urban Forestry

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1. What is Urban Forestry?

Urban Forestry is stewardship of the local environment through planning for and management of trees growing throughout a city. These trees may include individuals or groups of trees growing in locations such as residential areas, street right-of-ways, park land, around businesses, on undeveloped lots, or really anywhere that trees might grow within an urban area. Another major component of urban forestry is education about and advocacy for the many environmental, economic, health, and social benefits that trees and natural ecosystems provide.

For information about Urban Forestry in Edmond, view the links below:

Tree Programs – Information about specific tree management programs
Things to Do - Ways to get involved with the Urban Forestry Department
Landscape Ordinance - Information about landscape requirements for non-residential developments
Tree Resources - Educational information about tree planting and care

2. If there is an issue with a tree at my home, can someone from the Urban Forestry Department help me decide what to do?: The Urban Forestry Department offers a tree consultation service for people who live inside Edmond City Limits. To inquire about visiting on site with an Edmond urban forester, call Leigh at 359-4759 or Jesse at 359-4739.

3. What is the best way to ensure that newly planted trees will survive?

Newly planted trees often experience “transplant shock”, or stress caused by root disturbance at planting and adjustment to the new growing environment. Transplant shock may be avoided by ensuring that resources are readily available during those first few years while the tree is getting established in its new location. Here are a few tips to help your tree make it to establishment:

Provide supplemental water each week during the growing season (or every two weeks during the dormant season) if there has not been at least 1” of rainfall. We recommend soaking the root ball slowly with your garden hose, gradually moving the hose around the perimeter of the tree. In addition to soaking the root ball, water the area around the edge of the tree well to encourage outward root growth.
Spread a 3-4” thick layer of mulch across the area beneath the tree’s drip line (from one edge of the canopy to the other). Be sure to pull mulch back off the trunk by a couple of inches.
Be careful when working around the tree with lawn equipment. Weed eater/lawn mower damage has led to many a casualty in landscape trees.

To learn more maintenance tips for trees, view Tips for Growing Healthy Trees.

4. Will the City take care of trees on private property?: Any trees growing outside of the public right-of-way are not eligible for tree work administered by the city, except through the CDBG Neighborwoods program. However, the Urban Forestry Department has a program for assisting with high risk tree issues on street trees, or trees with the trunk originating within the public right-of-way. To inquire about this program, call Leigh at 359-4759 or Jesse at 359-4739.

5. How do I know if I am eligible for the Foster-A-Tree program?

Participants in the Foster-A-Tree program must meet the following requirements:

Participating property is located within Edmond city limits
Planting area is located on a publicly maintained street
There must be space for a tree within the public right-of-way (close to the street), meaning that the area must be free of conflict with utilities, existing trees, and other infrastructure.

Please view Foster-A-Tree for more information and to fill out the online registration form if you are eligible.

6. Do I need a permit to prune or remove a tree at my home?: The City of Edmond does not currently require permits for pruning or removal of trees on residential properties. However, property owners are responsible for trees on their property, as well as in the right-of-way adjacent to their property. Provisions about maintenance responsibility for trees within the City may be found in Title 2, Chapter 92.

7. Can the City recommend a tree care service?

While the City cannot recommend specific vendors, the Urban Forestry Department recommends hiring only trained tree care professionals for tree issues. When choosing a tree care professional, the following are recommended:

Look for an International Society of Arboriculture (ISA) Certified Arborist.
Verify that the tree service is insured
Check for competitive pricing by obtaining multiple quotes
Ask for references
Avoid companies who advertise poor tree care practices such as “topping”

8. How can I get free trees through the City?

The City of Edmond offers multiple opportunities for free trees throughout the year. See below for more information:

Foster-A-Tree – residents within Edmond city limits who live on public streets may sign up to have a 15 gallon tree planted within the right-of-way of their yard. This program is ongoing from the fall to the spring each year.
Urban Forestry hosts a tree seedling distribution at the Edmond Public Works/Edmond Electric Open House each fall. This event is held in early October at Cross Timbers Municipal Complex (I-35 and Covell)
Periodically, 3 gallon trees are made available to Edmond utility customers through distribution events. The best way to find out about these events when they are scheduled is by following Urban Forestry on Facebook.
Edmond Electric has offered 3 gallon trees to their customers through the Energy Saving Trees program. This program has been administered in spring and fall.

9. Will the City prune trees around my electric service line?: Edmond Electric performs routine pruning on trees around utility lines. However, they do not prune trees for private service lines. For questions about utility pruning, contact Jesse Martin at 359-4739.

10. I have a problem with my neighbor's tree. Can the City help?: The City does not regulate tree management on private property.

11. How can I get involved with Urban Forestry?

Urban Forestry offers multiple programs which promote community engagement. See below for some of the ways you can participate in enhancing Edmond’s urban forest:

Attend one of our volunteer events. Urban Forestry hosts monthly activities that residents may participate in and directly impact the health of the urban forest through tree planting, mulching, invasive species removal, and more.
Sign up for Foster-A-Tree. It’s a great way to enhance your landscape, while benefitting the whole community. By partnering with Edmond residents, Urban Forestry has the ability to plant more trees throughout the City while ensuring that they receive the maintenance that is crucial to their survival in the first couple of years after planting.
Celebrate Arbor Week. Plant trees at home, participate in a volunteer event, or visit the annual Arbor Day Art Show! There are many opportunities to participate in this yearly celebration set during the last full week in March.
Attend an Urban Forestry Commission meeting. The Commission meets on the second Wednesday of the month at 4:30 PM in the Downtown Community Center (28 E Main St) room 203.
Submit an entry for the Edmond Tree Awards. With multiple categories, there are various ways to participate in this awards program from photo contests to landscape awards.
Engage with us on social media. Urban Forestry frequently shares on Facebook and Instagram about programs and services and relevant tree information. Follow us to stay up to date with urban forestry in Edmond.

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Utility Customer Service

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1. What do I do if I have a water leak?

If the leak is occurring between the water meter and your home check the leak indicator to see if it is spinning after you have turned off the faucets in your home. If the leak indicator is spinning this means you have water flowing somewhere past the meter and you will need to make the necessary repairs. Once the repairs have been completed submit a copy of the receipt to Utility Customer Service for a possible water adjustment to your account.
If the leak is occurring between the water meter and the street please call Public Works at (405) 216-7770. If the water leak is in the City’s connections, the City will repair the leak at no cost to you.

2. Who do I call for a power outage?: To report outages or downed wires call (405) 359-4655. Please do not dial 9-1-1 for outage information or to report power outages. Or report a power outage online here.

3. Are there ways I can save on my utility costs?: The City of Edmond has one of the most comprehensive groups of customer service programs in the metro area. Click here to find out what programs are available to make your life a little easier.

4. Where can I pay my Edmond Electric bill?: We have several convenient ways to pay your bill. See all of our payment options here.

5. How much does it cost to establish service or transfer service?: The fee to initiate service is $25. The fee to transfer services is $50.00 ($25.00 per service address). Service orders are completed on the next business day. Visit the Utility Fee Schedule page to learn more.

6. My bill is too high. Can you help me find ways to lower my bill?: Yes, visit the Sustainability Page to find energy-saving tips here.

7. How can I find out about holiday trash collection?: The holiday collection schedule is posted annually and can be viewed here.

8. Can I change the date my utility bill is due?: Unfortunately, due to our cycle billing we are not able to change the due dates.

9. What does the EMSACare Ambulance Program cover?: The EmsaCare Ambulance Program provides you and permanent residents of your household emergency ambulance service through EMSA. More information can be viewed here.

10. Can I average my monthly bill?: Yes, we do have a program that will allow you to pay approximately the same amount each month. This plan is a rolling 12-month average that levels out the higher bills that occur during months of high electricity and water use. Residential customers who have been at the same address for the previous 12 months and have a $0 balance can enroll by completing the form here.

11. How do I enroll in automatic bill pay?

You can register for automatic bill pay through eCity
Visit this page to see instructions on how to enroll, change, and end Auto Bank Draft.

12. How is my meter read each month?: Utility Customer Service Meter Readers physically read your meter(s) on a schedule date each month. If you want to know the meter reading schedule for your home or business, please contact Utility Customer Service at customerservice@edmondok.gov or call (405) 359-4541. For information on how to read your own meter,
click here.

13. Who do I call if my water won't come on?: You will want to check your water valves to assure that they are in the open position. Following the check of your water valves and you still have no water, please contact Utility Customer Service at customerservice@edmondok.gov or call (405) 359-4541.

14. Does the City purchase water from Oklahoma City?: Yes, the City of Edmond may purchase water from Oklahoma City to supplement the water supply during periods of high demand, typically during spring and summer months. If water is to be purchased from Oklahoma City, the City will send out a notice, due to some home dialysis machines needing adjustments due to the different disinfection system used by Oklahoma City.

15. How do I contact a Utility Customer Service Representative?: Office hours are Monday - Thursday, 7:30 a.m. to 5:30 p.m., and Friday, 7:30 a.m. to 11:30 a.m. During this time if you need to speak with a Utility Customer Service Representative you can call (405) 359-4541 or email customerservice@edmondok.gov

16. What are Edmond's water rates?: All Edmond utility services are provided at very competitive rates and in compliance with all State and Federal standards. View Rate Sheet.

17. What are Edmond's electric rates?: All Edmond utility services are provided at very competitive rates and in compliance with all State and Federal standards. View Rate Sheet

18. What are Edmond's Solid Waste/trash collection rates?: Providing quality service at the lowest possible cost is a priority for the Solid Waste Department. To maximize efficiency, the department uses a fully-automated residential collection system so that only one employee is needed per vehicle to collect residential waste. View Solid Waste/trash collection rates.

19. Where does Edmond Electric's electricity come from?: Edmond Electric gets their electricity from Oklahoma Municipal Power Authority (OMPA). OMPA was created with the purpose of providing adequate, reliable and economic sources of electric power and energy to Oklahoma municipalities and public trusts that are operating municipal electrical systems.

20. How does recycling work in Edmond?: There are many ways to recycle in the City of Edmond. To find out more information about Edmond recycling programs, click here.

21. What is the Transfer Center and where is it?: The Transfer Center is a privately owned facility where solid waste is transferred from the regular collection trucks and combined into large semi-trailer trucks which helps to reduce the cost of transportation to landfills for disposal. You can also use the Transfer Center to drop off your large or bulky items for a fee. The Transfer Center is located at 5300 Recycle Trail, off Air Depot just north of Covell Road. For more information, contact the Transfer Center directly at (405) 216-9401.

22. Who do I call to get another trash cart or recycling cart?: You can always use City-Coded trash bags for the occasional extra trash load but if you find your trash cart is overflowing each week it might be less expensive to request an additional trash cart(s) for $7.00 each month per cart, if available. Contact Utility Customer Service at customerservice@edmondok.gov or call (405) 359-4541 for assistance.

23. Where do I get a permit to hold a garage sale?: If you are an Edmond Utility customer and live within the corporate city limits, no permit is required for a garage sale in Edmond, however, you should charge state and local sales tax on all sales. Contact the Oklahoma Tax Commission for the appropriate form to remit the tax.

24. What day is my solid waste collected?: You can find out when your solid waste is collected by entering your address here. This Address Locator will tell you when your solid waste and recycling is collected as well as provide a link to a printable recycling calendar.

25. When is my recycling collected?: You can find out when your recycling is collected by entering in your address here. This Address Locator will tell you when your solid waste and recycling is collected as well as provide a link to a printable recycling calendar.

26. How can I get a meter that hooks up to a fire hydrant?: Please visit our Flush Meters webpage for more information.

27. Can I use a flush meter to fill a swimming pool?: Yes. However, flush meters do not have a standard water hose connection. For more information, including rates and deposit amounts, please visit our Flush Meters webpage.

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Vehicle Maintenance

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1. Does Vehicle Maintenance perform repairs on vehicles not owned by the city?: No, the Vehicle Maintenance Department provides repairs and preventative maintenance support services on city-owned vehicles and equipment only.

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Water Resources

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1. Does Edmond have hard water?: We do have hard water. This is not a health issue but can cause some problems with lime stains (white on tile grout) and appliances that use water. It is not economically feasible for the City to soften the water we supply as the resulting costs could not be justified. We recommend customers consider a home water softening unit if they are experiencing recurring issues with hard water. Hardness can vary from location to location in the City as we use water from several sources including wells, surface water (Arcadia Lake) and purchased water from Oklahoma City.

2. Why does my water appear “cloudy” or “milky”?: Water distribution lines have some air in them as well as water. At times the amount of air in the water lines can cause the water to appear cloudy. This is a temporary condition and has no health effects at all. We always appreciate reports from citizens about this. This helps us identify any potential problems and make corrections as necessary.

3. Where does Edmond’s water come from?: We have two primary and one secondary source for water. The two primary sources are: Surface water from Arcadia Lake that is treated through a very sophisticated water production facility on the east side of the lake. We also have 56 water wells that we use to obtain water from the Garber-Wellington aquifer. This is a vast store of water located underground and has been in used by Edmond since the beginning of our water supply development. The secondary source is purchased water from the City of Oklahoma City. We have a long term contract in place with Oklahoma City that allows Edmond to purchase up to 15 million gallons per day. We use the Oklahoma City water to ensure that we have adequate supplies for our citizens use and fire safety during periods of very high demands such as summer months.

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