A change is being made to make sure consistent response, at levels necessary to ensure the highest quality of service to the community, is being met. Over a period of nearly 3 years, for a variety of reasons, EMSA was not in compliance with the target minimum response times for both Priority 1 and Priority 2 emergency calls. This caused extended waits for patient transports, and that, in turn, impacted the availability of Edmond Fire personnel, both EMS and Fire Suppression. Our residents and visitors deserve the highest quality and fastest service we can provide, and that includes a timely response when it’s time to get an ambulance to a patient.