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Posted on: August 1, 2022

SPOTLIGHT: Smart Choice brings new technology to Edmond utility customers

Technology enhances everyday life now in so many ways, and new technology from the City of Edmond – “smart” meters being installed for both electric and water customers – offers both the convenience and efficiency of automation while providing a path for a partnership between those vital utilities and customers.

Smart Choice is the program and it begins rollout this summer when contractors start what is expected to be an 18-to-24-month journey, exchanging all the current electric and water meters for smart meters in homes and businesses throughout Edmond. Smart Choice technology will help improve service and response times to issues from the City of Edmond electric and water utilities because of its quick and proactive nature.

“This is really the first step to allow for future programs and services,” said Glenn Fisher, Director of Edmond Electric. “With this new technology, customers can access their usage data and be an active part of tracking how they are using their utilities. That helps them see if there are adjustments to their usage needed and helps us see much earlier if there might be an issue we can help address.”

The $16 million multi-year project also will include a portal for customers, where they can pay a bill online and more, making information even more accessible to the customer. That portal is targeted to go online Fall 2022.

“What the new technology brings is next-day available data, automatic meter readings, more customer understanding of when water is used, and overall better quality and reliability,” said Kris Neifing, Director of Water Resources. “Because water is such a vital resource in this region, this kind of investment and technology is important and can make a huge difference both for us and customers.”

Representatives from Utility Partners of America (UPA) – the approved metering service installer for Smart Choice – are executing the extensive changeout. Approved by City Council in October 2019, the citywide implementation will take place in stages at no additional cost to utility customers. Customers will be notified by UPA approximately two weeks prior to installation through a notification letter sent by mail. During installation, customers can expect:

  • A UPA representative, with appropriate identification, will knock on the door before installing the new smart meter. If no one answers, installations will still proceed. The customers do NOT need to be present for the installations to take place. 
  • If the UPA representative cannot physically access the meter at the property, it may be necessary to contact the customer to schedule an appointment for the change out. 
  • For electric meters, expect a brief power interruption during the installation time. It is recommended to protect any sensitive equipment.
  • For water meters, no service disruption will occur.
  • A door hanger will be left after installation to indicate the change out or additional steps needed for the change out to occur.

For additional information on Smart Choice, visit edmondok.com/smartchoice.

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