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Technology enhances everyday life now in so many ways, and new technology from the City of Edmond – “smart” meters being installed for both electric and water customers – offers both the convenience and efficiency of automation while providing a path for a partnership between those vital utilities and customers.
Smart Choice is the program and it begins rollout this summer when contractors start what is expected to be an 18-to-24-month journey, exchanging all the current electric and water meters for smart meters in homes and businesses throughout Edmond. Smart Choice technology will help improve service and response times to issues from the City of Edmond electric and water utilities because of its quick and proactive nature.
“This is really the first step to allow for future programs and services,” said Glenn Fisher, Director of Edmond Electric. “With this new technology, customers can access their usage data and be an active part of tracking how they are using their utilities. That helps them see if there are adjustments to their usage needed and helps us see much earlier if there might be an issue we can help address.”
The $16 million multi-year project also will include a portal for customers, where they can pay a bill online and more, making information even more accessible to the customer. That portal is targeted to go online Fall 2022.
“What the new technology brings is next-day available data, automatic meter readings, more customer understanding of when water is used, and overall better quality and reliability,” said Kris Neifing, Director of Water Resources. “Because water is such a vital resource in this region, this kind of investment and technology is important and can make a huge difference both for us and customers.”
Representatives from Utility Partners of America (UPA) – the approved metering service installer for Smart Choice – are executing the extensive changeout. Approved by City Council in October 2019, the citywide implementation will take place in stages at no additional cost to utility customers. Customers will be notified by UPA approximately two weeks prior to installation through a notification letter sent by mail. During installation, customers can expect:
For additional information on Smart Choice, visit edmondok.com/smartchoice.