Utility Customer Service representatives are available during normal office hours to accept all utility service order requests in person at 7 North Broadway. All service orders are completed the next business day. You may also contact the office at 405-359-4541 for assistance.

New Customer Request for Service

Upon receipt of a completed contract to establish new service and the deposit requirement is met a work order is created for the next business day to activate service and obtain new meter readings. The charge will appear on the utility statement as a Service Order Charge.

• New Customer service order charge: $25

Transfer Service

Requests to stop service at one location and begin service at another location must be received at least one business day in advance. The charge will appear on the utility statement as a Transfer Order Charge.

• Transfer service order charge: $50

Request to Discontinue Existing Service

Upon receipt of a request to stop service, a work order is created for the next business day to de-activate service and get final meter readings. The charge will appear on the utility statement as a Service Order Charge.

• End existing service order charge: $25

Service Trip

Fee is assessed when service order is released to the field, this includes a request to provide an emergency shut off. Non- Emergency service orders will be worked the next business day. The charge will appear on the utility statement as a Service Order Charge.

• Emergency Service requested during business hours: $25
• Emergency Service requested after business hours or on weekends: $70

Late Penalty

Fee is calculated and charged to all accounts with an outstanding balance due on the 15th working day following the statement date. The charge will appear on the utility statement as a Late Fee

• Late Penalty Fee: 1.5%

Collection Fee

Accounts not paid by the 14th working day following the due date and accounts with a returned payment will enter the collection process and be charged a Collection Fee. The charge will appear on the utility statement as a Collection Fee.

• Collection Fee: $10

Disconnect for Non-Payment

Fee is assessed when a service order is released to the field for disconnection of utility service due to non- payment. The charge will appear on the utility statement as a Disconnect Order Charge.

• Disconnect Fee: $25

Reconnection of Utility Services

Request to reactivate services following a disconnection of service due to non-payment. Once service has been discontinued, the City will not schedule a reconnect of service until the reason for the disconnection has been resolved. The charge will appear on the utility statement as a Reconnect Order Charge.

• Service requested and order received during business hours: $25

Return Item Fee

Fee is charged when the office receives a return payment item. Examples include checks, credit cards, drafts, debit cards, etc. The charge will appear on the utility statement as a Returned Item Fee.

• Return Item Fee: $25

Additional Deposit

An additional deposit charge is added when a payment is not posted to the utility account before 8:30 am on the schedule day of disconnection. The charge will appear on the utility statement as a Deposit Charge.

• Residential: $20
• Commercial: $50

Premise Notification Fee

Fee is charged when the Utility Customer Services office has attempted customer contact and has exhausted all other notification methods listed on the utility account, (phone, fax, email, 3rd party notifications, etc.). This will appear on the utility statement as a Service Order Charge.

• Premise Notification: $25